IT Support Officer

Qureos; Karachi Division; On-site; PKR 900,000 - 1,500,000; Full time

Job summary

Alzayani Investments is seeking an IT Support Officer with a strong blend of traditional IT and modern smart-device expertise. The role focuses on providing comprehensive Level 1–3 support, managing personal devices, and supporting smart home/office ecosystems.

The ideal candidate has a CCNA certification, at least 3 years in a similar role, and solid experience with Windows Server, AD, DNS, DHCP, and security best practices. Strong communication and teamwork are essential.

Qualifications

• Bachelor's degree in Computer Science, Information Technology or a related field.
• CCNA certification.
• Minimum of 3 years of experience in a similar role, preferably in the investment or financial sector.
• Strong knowledge of hardware and software systems, including Windows and Microsoft Office.
• Experience with troubleshooting network connectivity and performance issues.
• Knowledge of security protocols and best practices.
• Excellent communication and interpersonal skills.
• Ability to work independently and in a team environment.
• Proactive and able to prioritize tasks effectively.

Responsibilities

• End-to-End Technical Support: Provide Level 1–3 support for hardware and software issues.
• Personal Device & Mobile Management: Manage iOS and Android devices and other personal computing equipment.
• Smart Ecosystems & AV Support: Install and troubleshoot Smart TVs, Apple TV, Android TV, and smart home/office systems.
• CCTV & ELV Systems: Support IP CCTV, access control, and related security tech.
• Network & Wireless Infrastructure: Manage LAN/WAN and wireless deployments, troubleshoot switches/routers/APs.
• Server Administration: Assist in Windows Server administration (Active Directory, Group Policy, DNS, DHCP).
• Documentation & Vendor Management: Maintain IT inventory and liaise with vendors for repairs.

Skills

Excellent communication

Teamwork

Independent work

Prioritization

Education

Bachelor's degree in Computer Science/IT

CCNA

Tools

Windows Server

Active Directory

Group Policy

DNS

DHCP

Job description

Job Overview

At Alzayani Investments, we are seeking a highly skilled and versatile IT Support Officer to join our team. This position requiring a unique blend of traditional enterprise IT expertise and a deep understanding of modern smart-device ecosystems.

You will act as the escalation point for complex technical issues while taking primary ownership of configuring, supporting, and maintaining a wide array of personal and connected devices. The ideal candidate is a proactive problem-solver who is just as comfortable managing a Windows Server environment as they are troubleshooting a smart home integration or a mobile device.

Key Responsibilities

• End-to-End Technical Support: Provide comprehensive Level 1, Level 2, and Level 3 support to users, ensuring the rapid and professional resolution of complex hardware and software issues.
• Personal Device & Mobile Management: Serve as the primary support lead for all personal and mobile devices. Set up, configure, and troubleshoot iOS and Android smartphones, tablets, and personal computing devices.
• Smart Ecosystems & AV Support: Install, configure, and troubleshoot Smart TVs, media streaming boxes (Apple TV, Android TV), and smart home/office automation systems.
• CCTV & ELV Systems: Support, maintain, and troubleshoot Extra Low Voltage (ELV) infrastructure, including IP CCTV camera systems, access control, and related physical security tech.
• Network & Wireless Infrastructure: Manage and troubleshoot network connectivity issues across LAN, WAN, and complex wireless (Wi-Fi) deployments. Handle L2/L3 network troubleshooting involving switches, routers, and access points.
• Server Administration: Assist in the administration and maintenance of Windows Server environments, including Active Directory, Group Policy, DNS, and DHCP.
• Documentation & Vendor Management: Maintain accurate IT inventory, document system configurations, and liaise with third-party vendors and service providers for specialized equipment repairs.

Qualifications

• Bachelor's degree in Computer Science, Information Technology or a related field.
• Cisco Certified Network Associate (CCNA).
• Minimum of 3 years of experience in a similar role, preferably in the investment or financial sector.
• Strong knowledge of hardware and software systems, including Windows and Microsoft Office.
• Experience with troubleshooting network connectivity and performance issues.
• Knowledge of security protocols and best practices.
• Excellent communication and interpersonal skills.
• Ability to work independently and in a team environment.
• Proactive and able to prioritize tasks effectively.