Senior IT Engineer (Tier 2) – Network & AI Tools

Motion Ventures; Islamabad; On-site; PKR 22,179,000 - 33,269,000; Full time

Job summary

ShipIn Systems is seeking a Tier 2 IT Engineer to own technical escalations and service tools development for our AI-powered maritime surveillance platform. You will resolve complex system issues, perform RCA, and collaborate with customers on remote and on-site support.

You will design network architectures, guide Tier 1 engineers, and help translate service needs into new AI-based tools that improve KPIs and customer satisfaction.

Qualifications

• 6+ years of IT or support engineering experience with complex systems.
• Advanced networking knowledge: TCP/IP, routing, VLANs, VPNs.
• Experience with Linux-based servers.
• Experience with IP video surveillance and bandwidth-intensive apps.
• Fluent English; strong written and verbal communication.
• Maritime industry experience is a plus.

Responsibilities

• Act as Tier 2 escalation support for complex or recurring issues.
• Perform detailed Root Cause Analysis (RCA) and drive permanent corrective and preventive actions.
• Participate in project kick-off meetings with customers, advising on network and security requirements.
• Design, review, and validate network architectures, including routing, switching, VLANs, and VPNs for IP cameras and AI workloads.
• Analyze system and network performance and implement measurable improvements.
• Communicate technical findings to management and produce structured incident/risk reports.
• Support research and evaluation of new technologies and equipment, including POC testing.
• Define standards, documentation, and troubleshooting practices for operational teams.
• Analyze service needs and contribute to development of tools and solutions to improve service efficiency.
• Provide technical guidance and mentorship to Tier 1 engineers and stakeholders.

Skills

Networking concepts

Linux servers

Troubleshooting

IP video surveillance

Grafana

Jira

Slack

Fluent English

Communication

Maritime domain knowledge

Tools

Grafana

Jira

Slack

Job description

ShipIn Systems is seeking a Tier 2 IT Engineer to own technical escalations and service tools development for our AI-powered maritime surveillance platform. You will resolve complex system issues, perform RCA, and collaborate with customers on remote and on-site support.

You will design network architectures, guide Tier 1 engineers, and help translate service needs into new AI-based tools that improve KPIs and customer satisfaction.