Senior Tier-2 IT Engineer for Maritime AI Ops

Motion Ventures; Islamabad; Hybrid; PKR 1,800,000 - 3,200,000; Full time

Job summary

ShipIn Systems is seeking a Tier 2 IT Engineer to own technical escalations and service tools development. You will resolve complex system and network issues, perform Root Cause Analysis (RCA), and help ensure the stability and scalability of maritime surveillance and AI-enabled solutions.

You will design tools, guide Tier 1 engineers, and participate in customer engagements, both remotely and on-site. Fluency in English and maritime tech experience are preferred.

Qualifications

• 6+ years of IT or Support Engineer experience with complex, multidisciplinary products and systems.
• Advanced knowledge of networking concepts including TCP/IP, routing, switching, VLANs, and VPNs.
• Strong experience with Linux-based server environments.
• Proven ability to troubleshoot complex, multi-layer connectivity and performance issues.
• Experience with IP video surveillance systems and bandwidth-intensive applications.
• Familiarity with Grafana, Jira, and Slack, or equivalent tools.
• Excellent analytical, documentation, organizational, and time-management skills.
• Highly structured, detail-oriented, and methodical approach to problem-solving.
• Strong multitasking capabilities, with the ability to manage multiple cases in parallel while maintaining effective follow-up and prioritization.
• Strong ownership mindset and sense of accountability.
• Excellent communication skills, with the ability to communicate effectively with both technical and non-technical stakeholders.
• Fluent English.

Responsibilities

• Act as Tier 2 escalation support, resolving complex or recurring issues beyond the scope of Tier 1.
• Perform detailed Root Cause Analysis (RCA) and drive permanent corrective and preventive actions.
• Participate in project kick-off meetings with customers, providing guidance on network and system architecture, capacity planning, and security requirements.
• Design, review, and validate network architectures, including routing, switching, VLANs, and VPNs, supporting IP cameras and AI workloads.
• Analyze system and network performance and implement measurable improvements.
• Communicate technical findings to management and produce clear, structured reports on incidents, risks, and optimization opportunities.
• Support the research and evaluation of new technologies and equipment, including proof-of-concept testing.
• Define standards, documentation, and troubleshooting practices for operational teams.
• Analyze service needs and contribute to the development of tools and solutions that improve service efficiency and customer satisfaction.
• Provide technical guidance and mentorship to Tier 1 engineers and other relevant stakeholders.

Skills

Root Cause Analysis

Networking

Linux

Documentation

Communication

Mentorship

Fluent English

Tools

Grafana

Jira

Slack

Job description

ShipIn Systems is seeking a Tier 2 IT Engineer to own technical escalations and service tools development. You will resolve complex system and network issues, perform Root Cause Analysis (RCA), and help ensure the stability and scalability of maritime surveillance and AI-enabled solutions.

You will design tools, guide Tier 1 engineers, and participate in customer engagements, both remotely and on-site. Fluency in English and maritime tech experience are preferred.