Senior IT & EHR Support Specialist | Healthcare Tech

PsychPlus

Karachi Division

On-site

PKR 1,200,000 - 2,400,000

Full time

6 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

PsychPlus is seeking a Senior IT/Product Support Specialist to support healthcare software solutions, ensuring data security and compliant operations. The role covers end-user training, issue resolution, and policy implementation.

The ideal candidate has 4+ years in technical support, strong communication, and proficiency with Windows and Jira. This on-site position offers collaboration within a healthcare tech team and opportunities to impact patient care.

Qualifications

Bachelor's degree or equivalent in IT/CS.
Minimum 4 years in technical support or QA.
Strong understanding of healthcare processes/workflows.

Responsibilities

Respond to user inquiries and troubleshoot hardware, software, and network issues.
Diagnose and resolve IT problems efficiently following procedures.
Explain technical issues clearly to users with varying tech levels.
Install, configure, and maintain computer systems, software, and network devices.
Document issues, solutions, and resolutions clearly for future reference.
Proactively monitor IT systems to prevent problems.
Maintain knowledge of current IT trends and best practices.