Operations Support Associate - Healthcare

MCG Technologies; Islamabad; On-site; PKR 670,000 - 1,116,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

EOBI

Leave Encashment

Sponsored Certifications

Job summary

MCG Technologies is seeking an Operations Support Associate who will be the primary point of contact for patients, ensuring a smooth care journey.

The role focuses on delivering high-quality customer service while handling patient registration, appointment scheduling, and insurance coordination.

Qualifications

• Bachelor’s degree in Healthcare Administration, Business, or a relevant field.
• Prior experience in healthcare administration, patient registration, or customer service.
• Knowledge of medical terminology, insurance processes, and health record systems.
• Strong interpersonal, communication, and problem-solving skills.

Responsibilities

• Respond to appointment requests, phone calls, emails, and electronic messages.
• Greet patients with professionalism, empathy, and compassion.
• Address patient inquiries and resolve concerns in a timely and courteous manner.
• Accurately register patients for appointments, procedures, and hospital admissions.
• Schedule, reschedule, and confirm appointments using the health record system.
• Collect and update patient demographic and insurance information.
• Ensure timely coordination of exams, procedures, and tests.

Skills

Patient registration

Communication skills

Multitasking

Problem-solving

Empathy

Education

Bachelor's degree in Healthcare Administration

Tools

Health record system (HRS)

Job description

As the Operations Support Associate, you will serve as the primary point of contact for patients, ensuring a seamless and positive experience throughout their care journey. This role focuses on delivering high-quality customer service while managing patient registration, appointment scheduling, and insurance coordination. By maintaining accurate patient information and supporting efficient workflows, you will play a vital role in enabling smooth healthcare operations and enhancing patient satisfaction.

How You Will Contribute?

• Respond to appointment requests, phone calls, emails, and electronic messages
• Greet patients with professionalism, empathy, and compassion
• Address patient inquiries and resolve concerns in a timely and courteous manner
• Ensure a positive patient experience at every touchpoint
• Accurately register patients for appointments, procedures, and hospital admissions
• Schedule, reschedule, and confirm appointments using the health record system
• Collect and update patient demographic and insurance information
• Ensure timely coordination of exams, procedures, and tests

Insurance & Financial Coordination

• Verify insurance coverage and obtain necessary pre-authorizations
• Explain benefits and coverage details to patients when required
• Collect and process co-pays, deductibles, and other financial responsibilities
• Maintain accuracy and transparency in all financial transactions

Operational Support & Coordination

• Collaborate with clinical and administrative teams to ensure smooth patient flow
• Maintain accurate and up-to-date patient records in the system
• Support day-to-day operational processes to enhance efficiency
• Perform additional duties as assigned by the manager or supervisor

Compliance & Confidentiality

• Maintain patient confidentiality in compliance with HIPAA and organizational policies
• Ensure adherence to healthcare regulations and internal procedures
• Handle sensitive information with discretion and professionalism

What Makes You a Great Fit?

• Bachelor’s degree in Healthcare Administration, Business, or a relevant field
• Prior experience in healthcare administration, patient registration, or customer service is strongly preferred
• Knowledge of medical terminology, insurance processes, and health record systems is a plus
• Strong interpersonal, communication, and problem-solving skills
• Ability to multitask effectively in a fast-paced environment with strong attention to detail
• Commitment to patient centric service and teamwork

What will fuel your success?

• Global exposure with real responsibilities
• Skill-based career growth
• Structured learning and mentorship
• Clear expectations and transparent processes
• Culture built on trust and respect
• Growth oriented mind-set

What perks and benefits do we offer?

• Health Insurance
• Life Insurance
• EOBI
• Leave Encashment
• Sponsored Certifications

At MCG Technologies, we build global careers through international exposure, structured professional growth, and a culture grounded in trust, performance, and inclusion. Our teams work in a client-aligned, collaborative environment that supports continuous learning, accountability, and career development. We empower professionals to grow skilfully while contributing to meaningful outcomes for international clients and partners