Technical Support Engineer/Sr Technical Support Engineer

Soliton Technologies; Lahore; On-site; PKR 1,500,000 - 2,700,000; Full time

Benefits offered by this job

Competitive salary

HealthTech impact

Collaborative environment

Learning & development

International exposure

Job summary

Persivia / Soliton Technologies is seeking a Tech Support Engineer (Java) with a strong SRE mindset to provide L3 production support for large-scale, distributed systems. The role operates in a rotational Afternoon/Evening shift and focuses on incident management, reliability, observability, RCA, and automation.

The ideal candidate will have 2–5 years in Java development, production support, SRE or DevOps, and hands-on experience with microservices, tracing, and monitoring tools.

Qualifications

• Minimum 2–5 years in Java development, production support, SRE or DevOps.
• Strong knowledge of Java ecosystems and microservices.
• Experience debugging production incidents and improving service reliability.
• Familiarity with observability stacks (logs, metrics, traces).
• Experience with containerized environments and CI/CD pipelines.

Responsibilities

• Provide L3 production support for large-scale distributed systems.
• Own and resolve P1/P2 incidents within SLAs.
• Participate in on-call rotations and incident bridges.
• Perform RCA and implement permanent fixes.
• Debug and optimize Java-based applications and microservices.

Skills

Java (8+), Spring, Spring Boot

Microservices architecture

REST APIs

Multithreading

Production debugging

JVM tuning

Observability mindset

Education

Bachelor’s degree in CS/SE or equivalent

Tools

Docker

Kubernetes

ELK

Splunk

Prometheus

Grafana

Datadog

New Relic

OpenTelemetry

Jaeger

Zipkin

SQL databases

MongoDB

ClickHouse

Job description

About Us

Persivia / Soliton Technologies is a global leader in AI-driven population health, chronic care management, clinical quality and real-time healthcare intelligence, with operations in Boston, Riyadh and Lahore. Our AI platform powers national-scale health transformation initiatives, real-time clinical decision support, VBC performance and digital-first care delivery.

Job Description

About The Role

We are looking for a Tech Support Engineer (Java) with a strong Site Reliability Engineering (SRE) mindset to provide L3 production support for large-scale, distributed systems. The role operates in a rotational (Afternoon / Evening) multi-shift environment and focuses on incident management, system reliability, observability, root cause analysis (RCA) and automation.

Key Responsibilities

• Provide L3 production support
• Own and resolve P1/P2 incidents within defined SLAs
• Participate in on-call rotations and incident bridges
• Perform root cause analysis (RCA) and implement permanent fixes
• Debug and enhance Java-based applications and microservices
• Develop hotfixes, patches, and configuration changes
• Improve system reliability, availability, performance and scalability
• Reduce operational toil through automation and tooling
• Design and maintain monitoring, alerting and dashboards
• Analyze logs, metrics, and distributed traces
• Create and maintain runbooks, SOPs and incident playbooks
• Contribute to blameless post-incident reviews

Technical Skills

Required Skills & Qualifications:

• Java (8+), Spring, Spring Boot
• Microservices architecture, REST APIs
• Multithreading and concurrency
• Production debugging and troubleshooting
• JVM performance tuning, garbage collection, memory analysis
• Databases: SQL databases, MongoDB, ClickHouse
• Observability tools: ELK, Splunk
• Monitoring: Prometheus, Grafana, Datadog, New Relic
• Distributed tracing: OpenTelemetry, Jaeger, Zipkin

Nice-to-Have Skills

• Cloud platforms: AWS, Azure, GCP
• Docker, Kubernetes
• CI/CD pipelines: Jenkins, GitHub Actions, GitLab CI
• Infrastructure as Code: Terraform, Helm
• SRE concepts: SLIs, SLOs, error budgets, capacity planning, load testin

Shift & Support Requirements

• Willingness to work in a rotational (Afternoon / Evening) shift model
• Participation in on-call schedules
• Ability to handle high-pressure production incidents

Experience & Education

• Bachelor’s degree in Computer Science, Software Engineering or equivalent experience
• 2-5 years of experience in Java development, production support, SRE or DevOps roles

What Success Looks Like

• Reduced incident frequency and MTTR
• Improved system reliability and observability
• Fewer recurring production issues
• Predictable, well-documented operational processes

Shift Timings

Rotational (Afternoon Shift, Evening Shift)

What We Offer

• Market Competitive Salary plus other Perks and Benefits
• Opportunity to work on cutting-edge HealthTech solutions impacting global healthcare.
• Collaborative and innovative work environment.
• Continuous learning and professional development opportunities.
• Exposure to international teams and large-scale data platforms.

Step into the future of Healthcare & Tech with Persivia | Soliton Technologies where your skills ignite innovation, and excellence knows no limits!

Role Code: #ST26Q1TSE