Senior Incident Manager, 24x7 Banking Tech Ops

Systems Limited; Islamabad; On-site; PKR 3,000,000 - 5,200,000; Full time

Job summary

Systems Limited is seeking an experienced Incident Manager to join our 24x7 Technology Service Management team. The role ensures uninterrupted banking operations by managing the end-to-end incident lifecycle in alignment with ITIL best practices.

The ideal candidate will drive incident governance, stakeholder communication, and continuous service improvement across multi-technology environments spanning on-premises, private, public, and hybrid cloud infrastructures.

Qualifications

• Bachelor’s degree in Computer Science, IT, or related field.
• 10+ years of IT Service Management experience with a strong focus on Incident Management in 24x7 environments.
• ITIL framework knowledge; ITIL certification preferred.
• Experience managing major incidents in large-scale enterprise environments, preferably in banking/finance.

Responsibilities

• Manage the complete lifecycle of incidents in a 24x7 operational environment.
• Act as primary point of contact for major incidents during shifts and coordinate rapid response.
• Classify incident severity and escalate to technical and business stakeholders as needed.
• Collaborate with cross-functional teams to drive incident resolution and root-cause analysis.
• Provide timely incident communications, impact analysis, timelines, and status updates to stakeholders.
• Maintain documentation, shift handovers, and knowledge sharing for operational continuity.

Skills

ITIL

Incident Management

Education

Bachelor's degree in Computer Science or IT

Job description

Systems Limited is seeking an experienced Incident Manager to join our 24x7 Technology Service Management team. The role ensures uninterrupted banking operations by managing the end-to-end incident lifecycle in alignment with ITIL best practices.

The ideal candidate will drive incident governance, stakeholder communication, and continuous service improvement across multi-technology environments spanning on-premises, private, public, and hybrid cloud infrastructures.