Senior 24x7 Incident Manager - Banking IT Ops

Systems Limited; Karachi Division; On-site; PKR 3,000,000 - 6,000,000; Full time

Job summary

Systems Limited is seeking an experienced Incident Manager to join our 24x7 Technology Service Management team. You will oversee the entire incident lifecycle to ensure uninterrupted banking services, coordinating across multi-technology environments and driving continual service improvement.

The role emphasizes incident governance, stakeholder communication, root cause analysis, and collaboration with Change and Problem Management to maintain high availability and compliance with ITIL standards.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field.

Responsibilities

• Manage the complete lifecycle of incidents in a 24x7 operational environment with timely resolution within SLAs.

Skills

Incident management

ITIL framework

Stakeholder communication

Analytical thinking

Shift-based work

Problem solving

Education

Bachelor's degree in Computer Science / Information Technology

Job description

Systems Limited is seeking an experienced Incident Manager to join our 24x7 Technology Service Management team. You will oversee the entire incident lifecycle to ensure uninterrupted banking services, coordinating across multi-technology environments and driving continual service improvement.

The role emphasizes incident governance, stakeholder communication, root cause analysis, and collaboration with Change and Problem Management to maintain high availability and compliance with ITIL standards.