Senior Cloud Identity & Azure Specialist

Zones IT Solutions; Lahore; On-site; PKR 1,800,000 - 3,600,000; Full time

Benefits offered by this job

Life insurance

Optional health insurance

EOBI

Voluntary pension scheme

Complimentary meals

In-house gym

Job summary

Zones IT Solutions seeks a Cloud Technical Specialist in Lahore to deliver expert Microsoft cloud support and licensing services for partners and customers.

You will manage Microsoft 365, Exchange Online, SharePoint Online, Teams, Intune, and Entra ID, while handling Azure subscriptions, VM, networking, and monitoring. The role requires strong problem solving, customer focus, and flexibility across shifts.

Qualifications

• Strong technical knowledge of Microsoft 365, Microsoft Entra ID, Azure infrastructure, and cloud identity solutions.
• Solid understanding of Microsoft licensing models, CSP programs, subscriptions, and cloud consumption billing.
• Experience troubleshooting cloud infrastructure, networking, authentication, and end-user productivity services.

Responsibilities

• Deliver exceptional technical and licensing support for Microsoft cloud solutions, ensuring a high-quality customer experience for partners and end customers.
• Provide expert support for Microsoft 365 services, including Exchange Online, SharePoint Online, Teams, Intune, and Microsoft Entra ID (Azure AD).
• Troubleshoot and resolve identity and access management issues related to authentication, SSO, MFA, user provisioning, and directory synchronization.
• Manage and support Microsoft Azure environments, including subscription administration, VM (IaaS) management, network configuration, VPN gateways, availability sets, monitoring, and reporting.
• Serve as the primary point of contact for technical and licensing inquiries related to Microsoft 365, Azure, and CSP offerings.
• Ensure timely resolution of support requests while meeting SLAs; collaborate with Microsoft, partners, and internal teams to resolve complex challenges.

Skills

Microsoft 365

Azure

Entra ID / Azure AD

Licensing & CSP

Customer support

ServiceNow

Tools

ServiceNow

Job description

Zones IT Solutions seeks a Cloud Technical Specialist in Lahore to deliver expert Microsoft cloud support and licensing services for partners and customers.

You will manage Microsoft 365, Exchange Online, SharePoint Online, Teams, Intune, and Entra ID, while handling Azure subscriptions, VM, networking, and monitoring. The role requires strong problem solving, customer focus, and flexibility across shifts.