Senior Client Success Manager

Cedar Global Solutions; Lahore; On-site; PKR 1,800,000 - 3,000,000; Full time

Job summary

Cedar Holdings International seeks a dynamic Client Success Manager to drive client satisfaction and maximize value from our services. You will advocate for client goals, coordinate with internal teams, and monitor KPIs to ensure high levels of success and retention.

You will lead a team, manage client communications, and develop success plans while staying current with industry best practices. This full-time onsite role is based in Lahore and requires US business hours alignment.

Qualifications

• Bachelor's degree in business, marketing, or related field or 3 years of related experience and education.
• Proficiency in project management software, Word, Outlook and PowerPoint.

Responsibilities

• Proactively learn about Cedar's clients and their business to improve performance and satisfaction.
• Lead the Client Success Team and collaborate with departments on progress, performance, and day-to-day operations.
• Communicate effectively with stakeholders regarding client needs and performance.
• Manage outbound communication channels, including newsletters, updates, and social media.
• Ensure fulfillment of contract obligations by collaborating with department heads.
• Lead the department in providing high-quality service to clients through training and evaluation.
• Regularly report to upper management on client accounts, performance, and satisfaction.

Skills

Communication

Relationship building

Data analysis

Problem solving

Time management

De-escalation

Education

Bachelor's degree in business/marketing

Tools

Project management software

Word

Outlook

PowerPoint

Job description

Cedar Holdings International seeks a dynamic Client Success Manager to drive client satisfaction and maximize value from our services. You will advocate for client goals, coordinate with internal teams, and monitor KPIs to ensure high levels of success and retention.

You will lead a team, manage client communications, and develop success plans while staying current with industry best practices. This full-time onsite role is based in Lahore and requires US business hours alignment.