Enterprise Customer Success Manager - Growth & Renewals

Brickstech

Lahore

On-site

PKR 1,500,000 - 2,700,000

Full time

12 hours ago

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Job summary

Brickstech is seeking a Customer Success Manager to own the post-sales journey for enterprise customers in Lahore. You will guide onboarding, drive adoption and retention, and partner with Sales for renewals and expansions. You will build executive relationships with CIOs/CTOs and ensure client success across a portfolio of strategic accounts.

You will coordinate with Delivery, Engineering, Product, and Support to resolve issues and capture Voice of the Customer to inform service offerings.

Qualifications

3–4+ years in Customer Success, Account Management, or related client-facing roles.
Experience with enterprise-level B2B clients in a services-based model.
Strong stakeholder management and executive communication with senior decision-makers (CIOs, CTOs, VPs).
Experience with client lifecycle management, retention, and account growth in a B2B tech services environment.
Bachelor's degree in business, CS, engineering, or related field preferred.

Responsibilities

Own a portfolio of enterprise customers throughout the lifecycle.
Lead onboarding, define success milestones, and drive time-to-value.
Monitor adoption, health, and churn risk; conduct QBRs.
Build executive relationships and communicate ROI through business reviews.
Partner with Sales to drive renewals, upsells, and cross-sells.
Capture customer feedback and feed insights to product and delivery teams.
Collaborate with Sales, Delivery, Engineering, Product, and Support to ensure successful outcomes.
Develop client references, case studies, and testimonials.