Senior BI Support Specialist & Trainer

S&P Global, Inc.; Islamabad; Presencial; PKR 1 339 000 - 2 009 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health & Wellness

Flexible Downtime

Continuous Learning

Invest in Your Future

Family Friendly Perks

Referral incentives

Resumo da oferta

Join S&P Global Market Intelligence, a division of S&P Global, as a Technical Support Specialist. You will provide high-quality technical application support across a wide product range, act as a senior point of contact, train junior teammates, and collaborate with Product Managers to update guides and reports.

You will influence client satisfaction by removing technical hurdles, analyze data to prepare clear reports, and communicate complex concepts to non-technical stakeholders.

Qualificações

• Bachelor's degree in CS/IT/Data Science or related field.
• 4–6 years of experience in a customer-facing technical role.
• Excellent written and verbal English communication.
• Ability to explain technical concepts to non-technical stakeholders.
• Experience supporting CIQ products and Market Intelligence solutions.

Responsabilidades

• Provide high quality technical application support with minimal supervision.
• Resolve client issues and provide long-term fixes.
• Serve as a resource for junior teammates and supervise newer staff.
• Assist and train non-technical client support teams as needed.
• Contribute to onboarding of new hires.
• Collaborate with Product Managers and update technical guides.
• Contribute to standardized reporting and develop new reports as needed.
• Maintain expert understanding of products within scope and user requirements.

Conhecimentos

Customer support

Technical support

Analytical skills

Written and verbal English

MS Office

Formação académica

Bachelor's degree in Computer Science, Information Technology, or Data Science

Ferramentas

Open/closed bug tracking

Product guides maintenance

Descrição da oferta de emprego

Join S&P Global Market Intelligence, a division of S&P Global, as a Technical Support Specialist. You will provide high-quality technical application support across a wide product range, act as a senior point of contact, train junior teammates, and collaborate with Product Managers to update guides and reports.

You will influence client satisfaction by removing technical hurdles, analyze data to prepare clear reports, and communicate complex concepts to non-technical stakeholders.