Associate, Credit Client Support

S&P Global, Inc.; Islamabad; On-site; PKR 60,000 - 120,000; Full time

Benefits offered by this job

Health & Wellness

Flexible Downtime

Continuous Learning

Education program with company support

Retirement planning

Job summary

S&P Global, Inc. is seeking an entry-level Client Services Associate in Islamabad to work with clients, helping optimize workflows and data analysis needs. After initial training, you will support clients via phone, chat, and email, then provide tailored product training across Capital IQ and related platforms.

The role emphasizes learning finance concepts, building client relationships, and collaborating with internal teams to resolve questions and enhance client success.

Qualifications

• Minimum bachelor’s degree in finance/economics/accounting or related field.
• Fresh to up to 6 months of relevant experience.
• Solid knowledge of finance and accounting principles to resolve client questions.
• Excellent written and verbal presentation, communication and customer service skills.
• Passion for building relationships with finance professionals and enthusiasm in learning in financial services.

Responsibilities

• Support clients over the phone, via web chats and emails after training.
• Deliver tailored assistance to help clients maximize usage of Market Intelligence products.
• Proactively reach out to clients to provide product training and support.
• Collaborate with Sales, Content, Product and Technical Support teams.

Skills

Client communication

Finance knowledge

Accounting principles

Verbal communication

Teamwork

Education

Bachelor’s degree in finance/economics/accounting

Job description

About the Role

Grade Level (for internal use): 07 The Team: Client Services Associates are the first point of contact for our clients. In this role, you’ll work directly with clients to help optimize their workflows and streamline their research and data analysis needs. If you’re dedicated to providing exceptional client support and have a passion for finance, then this could be the role for you. The role consists of on-the-job learning and training that covers a comprehensive curriculum focusing on a variety of areas including Fixed Income, Ratings Direct, the Credit analytics platform and Office Plug-in. Following approximately 1-2 months of initial training, you will begin to support clients over the phone, via web chats and emails. Beyond learning how to communicate with clients, you will also receive deep-dive training on our data content, learn about our customer segments, and gain exposure to additional S&P Global platforms. Participants must successfully complete required certification assessments as part of a rigorous evaluation process that will test your skills and capabilities. Once certified, the role will also include proactively reaching out to clients to deliver training on our various product offerings. This involves developing an understanding of the client’s workflow and providing tailored assistance to help clients maximize their usage of the S&P Global Market Intelligence product range. As a member of Client Services, you will be supporting credit products on both Capital IQ and Capital IQ Pro. Working as a team player is very important in this role. Client Services interacts with many internal teams, including Sales, Content, Product, and Technical Support.

What’s in it for you

The S&P Global Market Intelligence Client Services Credit Associate role offers emerging professionals an opportunity to join a rapidly growing company with an exceptional corporate culture. Join a team that develops your financial knowledge, S&P product expertise, problem-solving skills, and professional communication. The role also provides opportunities to work with a broad range of clients including major investment banks, private equity firms, insurance companies, corporates and investment managers from all over the world. This role provides on-the-job training and networking opportunities that will prepare you for a successful career with S&P Global Market Intelligence. Potential pathways include Customer Success, Sales, Relationship Management, Product Specialist roles and more.

What we’re looking for

• Minimum bachelor's degree in finance/economics/accounting or a related field.
• Fresh to up to 6 months of relevant experience
• Solid knowledge of finance and accounting principles to resolve client questions
• Excellent written and verbal presentation, communication and customer service skills
• Passion for building relationships with finance professionals and enthusiasm in learning and working in the financial services industry Ability to effectively multitask, prioritize and work well within a team with a positive, flexible, proactive “can do” attitude

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. For more information, visit www.spglobal.com/marketintelligence.

What’s In It For You?

Our Mission: Advancing Essential Intelligence.

Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values: Integrity, Discovery, Partnership Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Global Hiring and Opportunity at S&P Global

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: [e-mail] and your request will be forwarded to the appropriate person. US Candidates Only: Know Your Rights: Workplace discrimination is illegal

20 - Professional (EEO-2 Job Categories-United States of America), OPRTON203 - Entry Professional (EEO Job Group) S&P Global enables businesses, governments, and individuals with trusted data, expertise and technology to make decisions with conviction. We are Advancing Essential Intelligence through world-leading benchmarks, data, and insights that customers need in order to plan confidently, act decisively, and thrive in a rapidly changing global landscape. From helping our customers assess new investments across the capital and commodities markets to navigating the energy expansion, acceleration of artificial intelligence, and evolution of public and private markets, we enable the world’s leading organizations to unlock opportunities, solve challenges, and plan for tomorrow – today.