Cabin Crew - Islamabad

Air Arabia; Islamabad; On-site; PKR 469,000 - 837,000; Full time

Job summary

Air Arabia in Islamabad seeks a Cabin Crew member to serve as a brand ambassador, delivering exceptional onboard service and ensuring passenger safety throughout the flight cycle.

You will greet passengers, assist with boarding, log data, promote onboard meals and charity services, and work with the crew to meet safety standards and sales targets. Fresh graduates are welcome; strong communication and presentation are essential.

Qualifications

• Diploma or Higher Secondary Certificate required; travel/tourism diploma is a plus.
• Excellent verbal and written English; other languages advantageous.
• Presentable, friendly, and able to remain positive under stress.
• Customer-service oriented with ability to handle difficult customers.
• Capable of teamwork, initiative, and flexible shift work.

Responsibilities

• Welcomes passengers, assists with boarding, and logs data per procedures.
• Promotes onboard meals, products and charity services to meet targets.
• Informs and assists passengers with safety procedures and emergencies.
• Carries out pre-flight checks and handover to cabin crew and captain as needed.
• Maintains cash and card handling accuracy and accountability.

Skills

Customer service

English language

Verbal & written communication

Time management

Problem solving

Microsoft Office

Teamwork

Presentable appearance

Education

Diploma or HSC

Travel/Tourism diploma a plus

Tools

Microsoft Office

Job description

Job Purpose

Acts as the airline’s ambassador; strives to achieve customers’ loyalty and to promote a positive corporate image, at all times, through enhancing the overall customers’ experience. Provides excellent customer service to all passengers whilst ensuring their safety and comfort are achieved throughout the complete flight cycle. Be ready and fit to operate ensuring productivity is in line with set measures and company’s adopted policies and procedures.

Key Result Responsibilities

• Ensures timely attendance, proper grooming, fitness and legality of self for the assigned flights. Attends “Briefing” to ensure acknowledgement of flight details, distribution of roles, targets, security checks, boarding, etc.

Safety Measures

• Instructs passengers on safety procedures to be followed ensuring their safety and comfort at all times.
• Identifies areas of safety and security risks and partners with the Cabin Supervisor to take remedial action in accordance with the SOPs (Standard Operating Procedures).
• Administers first aid to passengers where necessary.
• Informs Cabin Supervisor, Flight Crew and Captain, as appropriate, with any irregularities and malfunctions promptly.

Customer Service

• Welcomes passengers and assists in their boarding formalities; enters necessary data into the aircraft logbook as per the Airline and Civil Aviation Authority’s adopted procedures.
• Provides constant excellent customer services to passengers by attending to their individual pre-bookings, requests and needs.
• Identifies and assists passengers experiencing stress or difficulties in accordance with the corresponding policies and procedures detailed in the Operations Manual and other relevant instructions.
• Contributes to maximizing on-board revenue and “Charity Cloud” program by efficiently promoting the on-board meals, products and charity services and thereby achieves individual and team targets.
• Ensures proper and secure handling of cash and credit card payments received against individual sales and donations managed by him/her.

Key Result Responsibilities - Continued

Crosschecking And Reports

• Carries out pre-flight checks to ensure sufficient supplies, emergency equipment, catering equipment and other specified equipment prior to take off; provides report for any deficiencies to Cabin Supervisor and/or Captain as appropriate.
• Assists in ensuring the aircraft cabin is cleaned thoroughly at transit stations and that adequate re-catering and duty free products are provided before flying.
• Ensures orderly and complete handover/takeover of the cabin to/from catering, cleaning and/or maintenance staff.
• Carries out the post-flight briefing and assessment reports as per adopted policies and procedures: provides objective evaluation of the Cabin Supervisor, reports any problems or discrepancies on flight, closing and sealing of duty free containers.
• Accounts to Cabin Supervisor for the conduct of passengers; carries out the duties of ‘Cabin Supervisor’ when designated as such by the Captain.
• Maintains necessary professional and safety knowledge and competitiveness by attending recurrent trainings, emergency procedures trainings, and educational workshops and by ensuring current license.
• Contributes to team effort by accomplishing related results and achieving allocated sales targets and objectives.

Qualifications (Academic, Training, Languages)

• Diploma or Higher Secondary Certificate is acceptable for this role; a diploma in Travel/ Tourism is a plus.
• Training in First Aid, Safety and Emergency Procedures are an added value.
• Fit to fly, has good general health, no serious medical conditions or chronic diseases.
• Presentable, friendly, demonstrates cheerful and positive attitude even under stress.
• Customer service oriented, capable of understanding and attending to customers’ needs and requests.
• Capable of handling difficult situations and angry customers without compromising corporate image.
• Focused, capable of identifying irregularities and handling threats and emergencies with efficiency and commitment to successful results.
• Proactive, self-motivated, demonstrates initiative and positive teamwork competency.
• Very good verbal and written communication skills.
• Excellent time management and problem‑solving skills.
• Proficient in Microsoft Office.
• Fluent in English Language. Other languages are an advantage based on the Airline requirements

Important Requirements

• Age: Between 20-29 for non experienced crew and upto 33 years for experienced crew.
• Minimum Height: 160 cm for females and 170 cm for males.
• Weight to be in proportion to age and height.
• Clear skin with no marks or tattoos that would be visible whilst wearing the cabin crew uniform.
• Medically/physically fit to perform Cabin Crew duties
• Ability to sim with aid of floatation device

Work Experience

• Fresh graduates are encouraged to apply for this role.
• Previous experience as cabin crew or in a customer service role in the Airlines/Aviation/ or hospitality Industries shall be treated as an added value.
• Active cabin crew license is an advantage.
• Capable of working in shift pattern and for extended working hours.
• Shows high flexibility and adaptability to frequent changes and busy schedules.
• Demonstrates the ability to contribute and successfully deliver against policies, procedures, and set KPIs.