Outbound Calling Agent

Shifline; Karachi Division; On-site; PKR 446,000 - 725,000; Full time

Benefits offered by this job

Competitive salary

Incentives

Product training

Growth opportunities

Target-driven culture

Job summary

Shiftline is seeking an energetic Outbound Calling Agent to join our sales team in Karachi. You will make daily outbound calls to prospective clients, introduce Shiftline, and generate qualified leads and appointments for the sales force.

The ideal candidate has experience in outbound calling, tele-sales, or business development, plus strong English communication and a confident telephone manner. You will work with senior decision-makers and maintain CRM records, targeting daily and monthly

Qualifications

• Previous experience in outbound calling, tele-sales, telemarketing, lead generation, or business development is preferred.
• Excellent verbal communication and interpersonal skills.
• Confident and professional telephone manner.
• Good English communication skills.
• Ability to communicate with business owners and senior decision-makers.
• Strong convincing and negotiation skills.
• Comfortable making a high volume of outbound calls every day.
• Persistent, energetic, and target-oriented.
• Basic computer and CRM knowledge.
• Experience in ERP, SaaS, software, IT solutions, or B2B sales will be an advantage.

Responsibilities

• Make daily outbound calls to potential customers from assigned lead lists.
• Introduce Shiftline and clearly explain its products and business benefits.
• Speak with business owners, managers, and decision-makers to identify potential opportunities.
• Understand customer requirements and determine whether Shiftline is a suitable solution.
• Generate qualified leads and schedule product demos or sales meetings.
• Follow up with interested prospects through phone calls and WhatsApp.
• Handle basic customer questions and objections professionally.
• Maintain proper records of calls, customer responses, follow-ups, and lead status in the CRM.
• Ensure timely follow-up with all interested and potential customers.
• Achieve assigned daily and monthly calling and lead-generation targets.
• Share customer feedback, market information, and common objections with the sales team.
• Work closely with the sales team to convert qualified leads into customers.

Skills

Outbound calling

Tele-sales

Telemarketing

Lead generation

Business development

Verbal communication

Interpersonal skills

English communication

Professional telephone manner

CRM knowledge

ERP

SaaS

IT solutions

B2B sales

Tools

CRM systems

Job description

Outbound Calling Agent – ShiftlineJob Overview

We are looking for a motivated and confident Outbound Calling Agent to join our team and help Shiftline generate new business opportunities.

The primary responsibility of this role is to contact potential customers, introduce Shiftline, understand their business requirements, create interest, and generate qualified leads and appointments for the sales team.

Key Responsibilities

• Make daily outbound calls to potential customers from assigned lead lists.


• Introduce Shiftline and clearly explain its products and business benefits.


• Speak with business owners, managers, and decision-makers to identify potential opportunities.


• Understand customer requirements and determine whether Shiftline is a suitable solution.


• Generate qualified leads and schedule product demos or sales meetings.


• Follow up with interested prospects through phone calls and WhatsApp.


• Handle basic customer questions and objections professionally.


• Maintain proper records of calls, customer responses, follow-ups, and lead status in the CRM.


• Ensure timely follow-up with all interested and potential customers.


• Achieve assigned daily and monthly calling and lead-generation targets.


• Share customer feedback, market information, and common objections with the sales team.


• Work closely with the sales team to convert qualified leads into customers.

Candidate Requirements

• Previous experience in outbound calling, tele-sales, telemarketing, lead generation, or business development is preferred.


• Excellent verbal communication and interpersonal skills.


• Confident and professional telephone manner.


• Good English communication skills.


• Ability to communicate with business owners and senior decision-makers.


• Strong convincing and negotiation skills.


• Comfortable making a high volume of outbound calls every day.


• Persistent, energetic, and target-oriented.


• Basic computer and CRM knowledge.


• Experience in ERP, SaaS, software, IT solutions, or B2B sales will be an advantage.

Key Performance Indicators (KPIs)

The candidate will be evaluated based on:

• Number of outbound calls made


• Number of prospects contacted


• Qualified leads generated


• Meetings/demos scheduled


• Follow-up completion


• Lead-to-customer conversion


• Monthly sales contribution

What We Offer

• Competitive salary


• Performance-based incentives/commission


• Training on Shiftline products and sales approach


• Growth opportunities within the sales team


• Professional and target-driven working environment

Ideal Candidate

The ideal candidate is someone who does not hesitate to pick up the phone and start a conversation. They should be confident, energetic, persistent, and able to turn a cold call into a genuine business opportunity.

• If you are passionate about sales, enjoy talking to people, and are motivated by targets and incentives, we would like to hear from you.