Sales Agent

WORK; Islamabad; On-site; PKR 300,000 - 600,000; Full time

Job summary

WORK is seeking a Sales Agent in Islamabad to drive outbound and inbound calls, present products, and provide clear information to help customers make purchasing decisions.

The role is full-time and on-site, requiring detailed lead management in a CRM, collaboration with customer service and QA teams, and achievement of individual and team targets through regular training and process improvement.

Qualifications

• Clear spoken and written English; strong communication.
• Empathy, problem-solving in customer interactions.
• Lead handling, negotiation, and closing targets.
• Knowledge of insurance or service-based products.
• Willingness to participate in training; coaching openness.
• Basic familiarity with CRM software.

Responsibilities

• Make outbound and inbound calls to prospects and customers.
• Manage leads and update CRM records.
• Present products or services to support purchasing decisions.
• Coordinate with customer service and QA teams to ensure a smooth experience.
• Meet individual and team targets; participate in regular training.

Skills

Communication

Customer service

Sales skills

Problem solving

Basic computer literacy

Education

High school diploma

Bachelor's degree in Business/Marketing

Tools

CRM software

Job description

Company Description

WORK provides end-to-end business solutions with a focus on marketing, customer service, and quality assurance. The company supports clients by helping them strengthen their brand presence, improve customer satisfaction, and maintain consistent service standards. By integrating these core functions, WORK enables organizations to scale operations and optimize performance. Team members collaborate across departments to deliver reliable, results-driven support to a diverse client base.

Role Description

The Sales Agent role at WORK is a full-time, on-site position based in Islamabad. The Sales Agent will engage with prospective and existing customers, present products or services, and provide clear, accurate information to support purchasing decisions. Daily tasks include making outbound and inbound calls, managing leads, maintaining detailed records in CRM or similar systems, and following up to close sales. The role also involves coordinating with customer service and quality assurance teams to ensure a smooth client experience, handling basic inquiries, and escalating complex issues when needed. Sales Agents are expected to meet individual and team targets, participate in regular training sessions, and contribute to continuous improvement of sales processes.

Qualifications

• Strong communication skills, including clear spoken and written English, active listening, and the ability to explain complex information simply.
• Customer service and client support abilities, with a focus on empathy, problem-solving, and maintaining professional, courteous interactions.
• Sales skills, including lead handling, negotiation, closing techniques, and experience working with sales targets or KPIs.
• Knowledge of insurance or similar service-based products, with the capacity to learn industry-specific terms, policies, and procedures.
• Ability to participate in and benefit from training programs, with a growth mindset and openness to coaching and feedback.
• Basic computer literacy and familiarity with CRM or call center software tools.
• High school diploma or equivalent required; a bachelor’s degree in Business, Marketing, or a related field is an advantage.
• Previous experience in sales, call centers, or customer-facing roles is preferred but strong entry-level candidates will be considered.