Retail Operations Manager - Service Center Operations (Lahore)

PakWheels.com; Lahore; On-site; PKR 1,800,000 - 2,400,000; Full time

Job summary

PakWheels.com seeks an Operations Manager – Service Center to lead the launch, expansion, and day-to-day management of Service Centers in Lahore and surrounding regions.

The role focuses on driving operational excellence, retail sales growth, profitability, and customer satisfaction while coordinating with internal and external stakeholders to ensure timely project execution. Experience in lubricants/oil marketing or automotive service is highly valued.

Qualifications

• 6–10 years of experience in the lubricants/oil marketing industry, automotive service industry, or closely related retail industry.
• Bachelor’s degree in Engineering, Business Administration, or related field.
• Strong experience in retail business development, network expansion, and operational management.
• Proven project management and leadership experience.
• Strong communication, negotiation, stakeholder management, and problem-solving skills.
• Experience with lubricating oil marketing companies or automotive service businesses is advantageous.

Responsibilities

• Lead the setup, launch, and expansion of Service Centers across Lahore and assigned territories.
• Act as the project owner by coordinating with internal and external stakeholders to ensure timely execution.
• Manage recruitment, training, and development of Service Center teams.
• Oversee day-to-day operations of Service Centers, ensuring efficiency and service quality.
• Drive sales performance, revenue growth, profitability, and achievement of targets.
• Develop site-wise business plans and identify opportunities for retail expansion and network development.
• Conduct market surveys, competitor analysis, and business research to identify growth opportunities.
• Monitor sales performance, margins, KPIs, and team productivity.
• Ensure customer service excellence and maintain company standards for quality, pricing, and compliance.
• Lead and manage both blue-collar and white-collar teams across the region.
• Prepare operational reports, business reviews, and strategic recommendations for management.

Skills

Retail development

Operational management

Project management

Stakeholder management

Communication

Team leadership

Negotiation

Problem solving

Education

Bachelor's degree in Engineering

Bachelor's degree in Business Administration

Job description

TheOperationsManager – Service Center will lead the launch, expansion, and operational management of PakWheels Service Centers in Lahore and surrounding regions. This role is responsible for driving operational excellence, retail sales growth, profitability, customer satisfaction, and business expansion while ensuring successful project execution and alignment with company objectives.
Key Responsibilities

• Lead the setup, launch, and expansion of Service Centers across Lahore and assigned territories.
• Act as the project owner by coordinating with all internal and external stakeholders to ensure timely execution.
• Manage the recruitment, training, and development of Service Center teams.
• Oversee day-to-dayoperationsof Service Centers, ensuring operational efficiency and service quality.
• Drive sales performance, revenue growth, profitability, and achievement of operational targets.
• Develop site-wise business plans and identify opportunities for retail expansion and network development.
• Conduct market surveys, competitor analysis, and business research to identify growth opportunities.
• Monitor sales performance, margins, KPIs, and team productivity on a regular basis.
• Ensure customer service excellence and maintain company standards for quality, pricing, and operational compliance.
• Lead and manage both blue-collar and white-collar teams across the region.
• Prepare operational reports, business reviews, and strategic recommendations for management.

Requirements

• Must have 6–10 years of experience in the lubricants/oil marketing industry, automotive service industry, or a closely related to retail industry.
• Bachelor’s degree in Engineering, Business Administration, or a related field.
• Strong experience in retail business development, network expansion, and operational management.
• Proven project management and leadership experience.
• Strong communication, negotiation, stakeholder management, and problem-solving skills.
• Experience with lubricating oil marketing companies or automotive service businesses will be a strong advantage.
• Ability to manage multiple Service Centeroperationsand drive business growth.

Preferred Skills

• Retail sales planning and execution
• Team leadership and performance management
• Market analysis and business development
• Operational reporting and profitability management
• Customer relationship management

What We’re Looking For

• A results-driven leader with strong business acumen and operational expertise.
• Someone capable of building and scaling retail operations efficiently.
• A proactive problem solver who can drive projects independently.
• A strong people manager with the ability to lead cross-functional teams in a fast-paced environment.

At PakWheels, we take pride in fostering a dynamic and innovative workplace culture that values collaboration and growth. Since 2003, PakWheels.com has transformed the automobile industry in Pakistan, helping millions of Pakistanis buy, sell, and maintain their vehicles. By joining PakWheels, you'll be part of a mission to revolutionize the automobile landscape. Our environment thrives on creativity, teamwork, and forward-thinking ideas.