Restaurant Operations Lead

Cosa Nostra; Lahore; On-site; PKR 900,000 - 1,700,000; Full time

Job summary

Cosa Nostra in Lahore is seeking a hands-on Business Operations Lead to coordinate daily restaurant activity and support both service and kitchen teams. You will monitor performance, address bottlenecks, and drive consistent hospitality standards to deliver a welcoming guest experience.

The role emphasizes shift planning, staff guidance, proactive problem-solving, and clear reporting to management to enable ongoing improvements in a fast-paced dining environment.

Qualifications

• Experience coordinating daily operations in a restaurant, café, or comparable hospitality setting.
• Ability to organize service workflows and collaborate effectively with kitchen and front-of-house teams.
• Strong communication, team coordination, and practical problem-solving skills.
• Sound understanding of guest service standards, food quality expectations, cleanliness, and safe working practices.
• Ability to monitor operational details, identify bottlenecks, and follow through on corrective actions.
• Comfort with shift planning, staff guidance, and maintaining consistent procedures during busy service periods.
• Basic inventory awareness and responsible use of supplies and restaurant resources.
• Professional, dependable approach with the flexibility to respond calmly to changing operational needs.
• Clear reporting and organizational skills, including the ability to communicate issues and improvement ideas to management.

Responsibilities

• Oversee daily restaurant operations and coordinate front-of-house and kitchen teams during service.
• Support staffing, shift coordination, team communication, and adherence to operating procedures.
• Monitor guest service, food quality, cleanliness, and readiness across the restaurant.
• Review operational performance and help address service delays, workflow gaps, and customer concerns.
• Coordinate inventory awareness, supplies, and resource use with relevant team members.
• Contribute to staff coaching and consistent implementation of hospitality and safety standards.
• Share operational updates and recommendations with management to support ongoing improvement.

Job description

Cosa Nostra in Lahore is seeking a hands-on Business Operations Lead to coordinate daily restaurant activity and support both service and kitchen teams. You will monitor performance, address bottlenecks, and drive consistent hospitality standards to deliver a welcoming guest experience.

The role emphasizes shift planning, staff guidance, proactive problem-solving, and clear reporting to management to enable ongoing improvements in a fast-paced dining environment.