Evening/Night Reporting & Analytics Analyst — KPI Dashboards

Ibex; Pakistan; On-site; PKR 900,000 - 1,300,000; Full time

Job summary

Ibex in Lahore, Pakistan seeks a Reporting Analyst to collect, analyze, validate, and present call center performance data to support operational decisions. The role focuses on monitoring KPIs, developing automated reports and dashboards, and delivering insights to improve customer experience and efficiency.

Responsibilities include reporting management, KPI analysis, data accuracy, and advanced Excel automation.

Qualifications

• Experience in reporting and dashboard management.
• Knowledge of KPI/Call center metrics.
• Experience with PivotTables, Power Query, and advanced Excel features.
• Ability to create dashboards using Power BI/Tableau.

Responsibilities

• Prepare and manage reports and dashboards.
• Analyze KPIs and performance trends.
• Ensure data accuracy and validation.
• Automate data processes in Excel (Power Query, PivotTables).
• Conduct trend analysis and identify root causes.
• Provide operational and business support.
• Forecast and provide capacity insights.

Skills

Advanced Excel

Power BI

Tableau

SQL (advantage)

Job description

Ibex in Lahore, Pakistan seeks a Reporting Analyst to collect, analyze, validate, and present call center performance data to support operational decisions. The role focuses on monitoring KPIs, developing automated reports and dashboards, and delivering insights to improve customer experience and efficiency.

Responsibilities include reporting management, KPI analysis, data accuracy, and advanced Excel automation.