Remote Strategic Renewal Leader, AI-Driven Enterprise

Crossover

Pakistan

Remote

PKR 49,972,237 - 61,077,178

Full time

14 days+

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Job summary

Trilogy is building an AI-first operational framework and seeks a Strategic Account Manager to handle the most valuable enterprise renewals. You’ll work with Fiona, an AI renewals agent, focusing on executive alignment and complex negotiations while shaping renewal strategy across multi-year, seven-figure deals.

Join a fully remote, global team delivering human insight for high-impact decisions as Trilogy redefines AI-driven renewal excellence.

Qualifications

Direct experience managing enterprise renewals for B2B software with accounts of at least $100K ARR.
Ownership of quarterly retention or Net Revenue Retention targets, consistently >= 90%.
Experience leading multi-year enterprise renewals valued at $1M or more.
Practical experience using AI-enabled tools in renewals, CS, or enterprise sales ops.
Deep Salesforce/CRM proficiency for renewal forecasting, risk assessment and pipeline oversight.
Outstanding executive communication and commercial negotiation skills.
Ability to operate effectively in a global, fully remote work setting.

Responsibilities

Manage Trilogy's highest-priority enterprise renewals and strategic revenue retention.
Collaborate with Fiona, Trilogy's AI renewals agent, to enhance capabilities and autonomy.
Evaluate customer health metrics, product adoption, and renewal history to secure favorable outcomes.
Use Salesforce and AI workflows to sustain forecasts and detect renewal risks early.
Convert customer insights into scalable improvements for the renewals system.