Email & Chat Support Specialist

Sybrid Careers; Karachi Division; On-site; PKR 334,800 - 446,400; Full time

Job summary

Sybrid Careers is seeking Chat Support Executives (Non-Voice) for their international customer support operations in Karachi, Pakistan. The role focuses on managing customer queries through chat, email, and ticketing systems, ensuring high-quality service. Candidates should have at least 6 months of experience in a chat or non-voice BPO environment and possess strong communication skills. A minimum Intermediate qualification is required, along with a typing speed of 45 WPM and basic e-commerce knowledge. Rotational shifts are mandatory.

Qualifications

• Minimum 6 months experience in Chat / Non-Voice BPO.
• Excellent written and verbal English communication skills.
• Willingness to work in rotational shifts.
• Basic understanding of e-commerce operations.

Responsibilities

• Handle customer queries through chat, email, and ticketing systems.
• Ensure high-quality service and professional communication.

Skills

Strong written communication skills

Strong verbal communication skills

Typing speed of 45 WPM

Basic understanding of e-commerce

Education

Minimum Intermediate qualification

Job description

About the Role

We are hiring Chat Support Executives (Non-Voice) for our international customer support operations. The role involves handling customer queries through chat, email, and ticketing systems while ensuring high-quality service and professional communication.

Eligibility Criteria

Applicants must meet the following requirements:

• Minimum 6 months experience in Chat / Non-Voice BPO
• Strong written and verbal English communication skills
• Minimum Intermediate qualification (A-Level preferred)
• Typing speed of 45 WPM (90% accuracy)
• Willingness to work in rotational shifts (morning/evening/night)
• Basic understanding of e-commerce operations