First-Line IT Systems Engineer | Windows & Support
truetech-sol
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Job summary
True Tech Solutions is seeking a Systems Engineer to be the first point of contact for IT-related queries from our client base. You will help end users, diagnose and solve technical difficulties, and take full responsibility for installation and support services to the customer.
The ideal candidate will have previously worked as a Systems engineer / analyst, ideally within a Managed Service environment, with outstanding customer service and clear verbal and written communication skills.
Qualifications
- Exemplary customer service and problem-solving skills.
- Experience with administering and supporting Microsoft technologies.
- Strong troubleshooting abilities.
- Ability to build, configure, administer and support Windows desktops (all versions).
- Knowledge of basic switching, routing, and wireless networking.
Responsibilities
- Providing efficient installation and support to end users.
- Acting as the first point of contact for technical service requests.
- Logging and maintaining service ticket details.
- Providing 1st line diagnosis and resolution with high first-time fixes.
- Escalating complex problems and ensuring SLAs are met.
- Prioritising and managing workload in a fast-paced service desk.
Skills
Tools
Job description
True Tech Solutions is seeking a Systems Engineer to be the first point of contact for IT-related queries from our client base. You will help end users, diagnose and solve technical difficulties, and take full responsibility for installation and support services to the customer.
The ideal candidate will have previously worked as a Systems engineer / analyst, ideally within a Managed Service environment, with outstanding customer service and clear verbal and written communication skills.
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