Remote Fintech Support Specialist - Payments & Help

Yango; Pakistan; Remote; PKR 500,000 - 900,000; Full time

Job summary

Yango Group is seeking a Fintech Support Specialist to join our team in Pakistan. This remote role involves communicating with customers, resolving complex payment issues, and ensuring adherence to internal standards and applicable regulations.

You will log interactions in CRM/ticketing systems, de-escalate difficult conversations with empathy, and collaborate with cross-functional teams to deliver reliable fintech support across markets.

Qualifications

• 1+ year experience in chat or ticket support (Fintech/Banking/Financial Services a plus).
• Fluency in English and Urdu with clear written communication.

Responsibilities

• Manage chat conversations regarding payments, account status, verification, and technical issues.
• Proactively assist users in resolving complex problems, anticipating their needs.
• Provide clear, accurate information about financial products, fees, limits and transaction statuses.
• Log all interactions accurately in the CRM and ticketing systems, with detailed case notes.
• Escalate complex, sensitive cases to relevant teams.

Skills

Chat support

Ticket support

CRM systems

Bilingual English/Urdu

Tools

CRM platforms

Automated dialing systems

Job description

Yango Group is seeking a Fintech Support Specialist to join our team in Pakistan. This remote role involves communicating with customers, resolving complex payment issues, and ensuring adherence to internal standards and applicable regulations.

You will log interactions in CRM/ticketing systems, de-escalate difficult conversations with empathy, and collaborate with cross-functional teams to deliver reliable fintech support across markets.