Private Platform Support Specialist - Finance Tech

Watershed; Pakistan; Remote; PKR 600,000 - 900,000; Full time

Benefits offered by this job

Health benefits

Pension plan

Paid time off

Education reimbursement

Recognition programs

Job summary

Octus is seeking a Customer Support Specialist to deliver outstanding client service for our Private Platform offerings. You will handle emails, calls, and chats, ensuring timely and accurate responses while safeguarding data and supporting cross-functional teams.

The role requires proactive problem solving, strong communication skills, and the ability to work US business hours from Pakistan. A growth-minded, energetic approach will help you thrive in a small but expanding team.

Qualifications

• Bachelor's degree in Business, Finance, Marketing, or related field.
• At least 2 years of experience in customer operations or related field.
• Strong communication and data security awareness.

Responsibilities

• Provide support to clients for Private Platform offerings via email, phone, and chat.
• Respond to customer inquiries in a professional and timely manner.
• Maintain accurate and up-to-date customer information in our database.
• Collaborate with Tech, Product Operations, Customer Success, Account Management and Data teams.
• Perform regular audits based on internal reporting for data maintenance.

Skills

Customer support

Communication

Problem solving

Multitasking

Education

Bachelor's degree in Business, Finance, Marketing

Job description

Octus is seeking a Customer Support Specialist to deliver outstanding client service for our Private Platform offerings. You will handle emails, calls, and chats, ensuring timely and accurate responses while safeguarding data and supporting cross-functional teams.

The role requires proactive problem solving, strong communication skills, and the ability to work US business hours from Pakistan. A growth-minded, energetic approach will help you thrive in a small but expanding team.