Remote English-Arabic Insurance Support Specialist

Edge

Pakistan

Hybrid

PKR 600,000 - 1,000,000

Full time

4 days ago

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Job summary

Edge is seeking multilingual customer-focused professionals to support inbound and outbound phone operations for US healthcare and insurance clients. You will primarily handle English-language interactions while assisting customers in your secondary language when required.

The role requires location in Pakistan with a reliable work-from-home setup and flexibility for US business hours. Responsibilities include handling calls with empathy, processing policy servicing requests, and documenting all

Qualifications

Fluent spoken and written English as mandatory requirement.
Strong multilingual capability with Arabic or Farsi as secondary languages is needed.
1–2 years of call center, customer service, or phone support experience is required; US Insurance/Commercial/Personal lines experience is a plus.
Willingness to work US business hours in 24/5 staggered shifts; weekend work may be needed.
Must be tech-savvy and able to manage multi-system workflows.

Responsibilities

Handle inbound and outbound customer phone calls with professionalism and empathy.
Provide primary English support; assist in secondary language as needed.
Process policy servicing requests and document interactions in CRM/agency systems.
Navigate multiple client systems while engaging with callers.
Follow client workflows, call-handling procedures, and compliance guidelines.