Multilingual Customer Support Specialist

Edge; Pakistan; Hybrid; PKR 600,000 - 1,000,000; Full time

Job summary

Edge is seeking multilingual customer-focused professionals to support inbound and outbound phone operations for US healthcare and insurance clients. You will primarily handle English-language interactions while assisting customers in your secondary language when required.

The role requires location in Pakistan with a reliable work-from-home setup and flexibility for US business hours. Responsibilities include handling calls with empathy, processing policy servicing requests, and documenting all

Qualifications

• Fluent spoken and written English as mandatory requirement.
• Strong multilingual capability with Arabic or Farsi as secondary languages is needed.
• 1–2 years of call center, customer service, or phone support experience is required; US Insurance/Commercial/Personal lines experience is a plus.
• Willingness to work US business hours in 24/5 staggered shifts; weekend work may be needed.
• Must be tech-savvy and able to manage multi-system workflows.

Responsibilities

• Handle inbound and outbound customer phone calls with professionalism and empathy.
• Provide primary English support; assist in secondary language as needed.
• Process policy servicing requests and document interactions in CRM/agency systems.
• Navigate multiple client systems while engaging with callers.
• Follow client workflows, call-handling procedures, and compliance guidelines.

Skills

Fluent English

English + Arabic

Farsi

Call center experience

US insurance knowledge

Job description

*****Before you apply, it is mandatory to have fluency in Spoken English and at least one of these additional languages: Khaleeji (Gulf Arabic), Korean, or Farsi****

About Edge

At Edge, we are building a bridge between Top Global Talent and the US Healthcare & Insurance Industry. We are on a mission to create a borderless network of exceptional talent with people at the center of everything we do.

About the Role

We are seeking customer-focused, multilingual professionals to support inbound and outbound phone operations. In this role, you will deliver high-quality support to policyholders, primarily handling English-language interactions while assisting customers in your secondary language when required.

Key Responsibilities

• Handle inbound and outbound customer phone calls with high professionalism and empathy.
• Support English-speaking customers as primary duty; assist in assigned secondary language as needed.
• Process policy servicing requests, resolve issues, and accurately document all interactions in CRM/agency management systems.
• Navigate multiple client systems simultaneously while actively engaging with callers.
• Follow established client workflows, call-handling procedures, and compliance guidelines.

Requirements

• Location: Must be physically located in Islamabad, Lahore, or Rawalpindi with a reliable work-from-home setup
• Language Skills: Fluent spoken and written English
• Language Combinations Needed:
• English + Arabic (1 opening)
• Farsi + English is a plus.
• Experience: Minimum 1–2 years of call center, customer service, or phone support experience (US Insurance/Commercial/Personal lines experience is a strong plus).
• Flexibility: Comfortable working US business hours across 24/5 staggered shifts. Openness to weekend work if needed.
• Tech-savvy: Ability to manage multi-system workflows efficiently.

Our Hiring Process

• Application Review: Evaluation of profile, location, and language fit.
• Edge Interview: Initial assessment focusing on communication, accent, and skill alignment.
• Client Interview: Final evaluation with the Acrisure West team.
• Onboarding: Join the Edge Global Talent Community and begin deployment.

Talent Boilerplate

• At Edge, we’re on a mission to create a world where geographic borders are no longer a barrier for people to obtain full-time employment and fair wages. That’s why we’ve created a global hiring network that seamlessly connects exceptional talent from all over the world with businesses in North America that most need to fill positions. The Edge Talent Network is a community of like-minded professionals through which you can unlock your potential, showcase your skills, and earn what you’re worth.

Equal Opportunity Employer Statement

• Edge is proud to be an equal-opportunity employer. We are committed to fostering a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, origin, physical or mental disability, veteran status, or any other legally protected basis.