Remote Collections & Payment Negotiations Specialist

Anywhere Talent; Karachi Division; Remote; PKR 25,000 - 45,000; Full time

Job summary

Anywhere Talent seeks a Collection Specialist to work remotely and manage outreach to customers with outstanding balances. The role involves negotiating payment plans, recording activities, and upholding confidentiality across a fast-paced environment.

The ideal candidate has prior collections or customer service experience, excellent verbal and written communication, and a professional phone presence. Strong problem-solving and organizational skills are essential for success.

Qualifications

• Experience in collections, customer service, call center, or related role preferred.
• Strong verbal and written communication skills.
• Good negotiation and problem-solving skills.
• Professional and confident phone manner.
• Ability to handle difficult conversations calmly and professionally.
• Strong attention to detail and organizational skills.

Responsibilities

• Contact customers by phone, email, or other channels about outstanding payments.
• Follow up on overdue accounts and assist with payment arrangements.
• Maintain accurate and up-to-date records of collection activities.
• Handle customer questions and concerns professionally.
• Negotiate payment plans within company guidelines.
• Monitor assigned accounts and follow up on promised payments.
• Escalate difficult or unresolved accounts to the appropriate team.
• Maintain confidentiality of customer and account information.
• Meet assigned collection and performance goals.

Skills

Verbal communication

Written communication

Negotiation

Problem-solving

Attention to detail

Teamwork

Tools

Office software

Job description

Anywhere Talent seeks a Collection Specialist to work remotely and manage outreach to customers with outstanding balances. The role involves negotiating payment plans, recording activities, and upholding confidentiality across a fast-paced environment.

The ideal candidate has prior collections or customer service experience, excellent verbal and written communication, and a professional phone presence. Strong problem-solving and organizational skills are essential for success.