Collections Specialist: Customer Negotiations & Payments

Zohorecruit; Islamabad; On-site; PKR 350,000 - 520,000; Full time

Job summary

Zohorecruit in Islamabad, Pakistan seeks a Soft Collections Specialist to manage overdue payments and negotiate suitable arrangements while upholding customer relations.

You will contact customers, discuss balances, and document interactions. The role requires attention to detail, strong communication, and knowledge of debt collection laws. This is a full-time on-site position offering growth within the finance team.

Qualifications

• Bachelor's degree; finance-related higher education is a plus.
• Experience in collections or customer service required.
• Strong negotiation and communication skills.
• Empathy with customers while remaining firm.

Responsibilities

• Contact customers with overdue payments via calls, emails, and letters.
• Negotiate payment plans or settlements per company policy.
• Maintain accurate records of interactions and promises.
• Assist customers with accounts, payment history, and methods.
• Ensure compliance with debt collection laws and best practices.

Skills

Negotiation

Communication

Empathy

Record-keeping

Education

Bachelor's degree

Tools

Google Sheets

Job description

Zohorecruit in Islamabad, Pakistan seeks a Soft Collections Specialist to manage overdue payments and negotiate suitable arrangements while upholding customer relations.

You will contact customers, discuss balances, and document interactions. The role requires attention to detail, strong communication, and knowledge of debt collection laws. This is a full-time on-site position offering growth within the finance team.