Collection Specialist

Anywhere Talent; Karachi Division; Remote; PKR 25,000 - 45,000; Full time

Job summary

Anywhere Talent seeks a Collection Specialist to work remotely and manage outreach to customers with outstanding balances. The role involves negotiating payment plans, recording activities, and upholding confidentiality across a fast-paced environment.

The ideal candidate has prior collections or customer service experience, excellent verbal and written communication, and a professional phone presence. Strong problem-solving and organizational skills are essential for success.

Qualifications

• Experience in collections, customer service, call center, or related role preferred.
• Strong verbal and written communication skills.
• Good negotiation and problem-solving skills.
• Professional and confident phone manner.
• Ability to handle difficult conversations calmly and professionally.
• Strong attention to detail and organizational skills.

Responsibilities

• Contact customers by phone, email, or other channels about outstanding payments.
• Follow up on overdue accounts and assist with payment arrangements.
• Maintain accurate and up-to-date records of collection activities.
• Handle customer questions and concerns professionally.
• Negotiate payment plans within company guidelines.
• Monitor assigned accounts and follow up on promised payments.
• Escalate difficult or unresolved accounts to the appropriate team.
• Maintain confidentiality of customer and account information.
• Meet assigned collection and performance goals.

Skills

Verbal communication

Written communication

Negotiation

Problem-solving

Attention to detail

Teamwork

Tools

Office software

Job description

Collection Specialist (Remote)

We are looking for a Collection Specialist to join our team. The ideal candidate will be responsible for contacting customers regarding outstanding balances, assisting with payment arrangements, and maintaining accurate records of collection activities.

Responsibilities

• Contact customers by phone, email, or other communication channels regarding outstanding payments.
• Follow up on overdue accounts and assist customers with payment arrangements.
• Maintain accurate and up-to-date records of collection activities.
• Handle customer questions and concerns professionally.
• Negotiate payment plans when appropriate and within company guidelines.
• Monitor assigned accounts and follow up on promised payments.
• Escalate difficult or unresolved accounts to the appropriate team.
• Maintain confidentiality of customer and account information.
• Meet assigned collection and performance goals.

Requirements

• Previous experience in collections, customer service, call center, or a related role is preferred.
• Strong verbal and written communication skills.
• Good negotiation and problem-solving skills.
• Professional and confident phone manner.
• Ability to handle difficult conversations calmly and professionally.
• Strong attention to detail and organizational skills.
• Comfortable working with computers and basic office software.
• Ability to work independently and as part of a team.

Work Environment

• Remote position
• Standard schedule: 9:00 AM – 5:00 PM, Monday–Friday
• Fast-paced, high-volume call handling environment

Anywhere Talent is proud to be an equal opportunity workplace. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.

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