Collections Specialist

Zohorecruit; Islamabad; On-site; PKR 350,000 - 520,000; Full time

Job summary

Zohorecruit in Islamabad, Pakistan seeks a Soft Collections Specialist to manage overdue payments and negotiate suitable arrangements while upholding customer relations.

You will contact customers, discuss balances, and document interactions. The role requires attention to detail, strong communication, and knowledge of debt collection laws. This is a full-time on-site position offering growth within the finance team.

Qualifications

• Bachelor's degree; finance-related higher education is a plus.
• Experience in collections or customer service required.
• Strong negotiation and communication skills.
• Empathy with customers while remaining firm.

Responsibilities

• Contact customers with overdue payments via calls, emails, and letters.
• Negotiate payment plans or settlements per company policy.
• Maintain accurate records of interactions and promises.
• Assist customers with accounts, payment history, and methods.
• Ensure compliance with debt collection laws and best practices.

Skills

Negotiation

Communication

Empathy

Record-keeping

Education

Bachelor's degree

Tools

Google Sheets

Job description

Islamabad, Pakistan | Posted on 09/08/2025

The Soft Collections Specialist is responsible for managing the collections process for our rental car firm. This role involves contacting customers who have overdue payments or outstanding balances, with the goal of securing payment arrangements while maintaining positive customer relations and assisting customers overall on their requests.

Key Responsibilities:

• Contact customers with overdue payments through various communication channels, such as phone calls, emails, and letters.
• Maintain a professional and courteous demeanor while engaging with customers.

Payment Negotiation:

• Discuss outstanding balances and payment options with customers.
• Negotiate payment plans or settlements in accordance with company policies and guidelines.

Record Keeping:

• Maintain accurate and up-to-date records of all customer interactions and payment arrangements.
• Document any relevant information or promises made by customers.

Customer Assistance:

• Provide assistance and information to customers regarding their accounts, payment history, and payment methods.
• Address customer inquiries and concerns related to overdue payments.

Compliance:

• Ensure compliance with all relevant laws and regulations governing debt collection practices.
• Stay informed about industry best practices and legal requirements.

Requirements

• Bachelors in Degree; additional education in finance or a related field is a plus.
• Previous experience in collections, customer service (Mandatory), or a related role is preferred.
• Strong negotiation and communication skills.
• Ability to empathize with customers while maintaining firmness in negotiations.
• Attention to detail and accuracy in record-keeping.
• Familiarity with debt collection laws and regulations is a plus.
• Proficiency in using google sheets.
• Ability to work independently and as part of a team.