Remote Client Success & Operations Manager

Sky Digital Labs; Pakistan; Hybrid; PKR 60,000 - 90,000; Full time

Job summary

Sky Digital Labs is seeking a proactive Client Manager to bridge our delivery teams and clients. The role focuses on client relationships, operational reviews, and aligning expectations across organizations.

The ideal candidate has strong English communication, solid Excel/Word/Teams skills, and comfort with Smartsheet and basic IT/network troubleshooting. This position supports remote and hybrid work arrangements from Pakistan.

Qualifications

• Bachelor’s degree in a related field.
• Excellent verbal and written English communication skills; comfortable holding teams accountable.
• Proficiency with Excel, Word and Microsoft Teams; familiarity with Smartsheet and basic IT/network troubleshooting.

Responsibilities

• Own the client relationship, run regular operational reviews, and align expectations across both organizations.
• Track service level performance, manage day-to-day logistics (onboarding/offboarding, equipment delivery).
• Monitor daily employee presence on the job and raise performance or attendance gaps.
• Evaluate local internet, power backup, and network options in Pakistan to maximize uptime.

Skills

Client relationships

Communication skills

Operational oversight

Attendance tracking

Education

Bachelor’s degree (BBA, BS-IT, Project Management, or related field)

Tools

Smartsheet

IT/network basics

Excel

Word

Microsoft Teams

Job description

Sky Digital Labs is seeking a proactive Client Manager to bridge our delivery teams and clients. The role focuses on client relationships, operational reviews, and aligning expectations across organizations.

The ideal candidate has strong English communication, solid Excel/Word/Teams skills, and comfort with Smartsheet and basic IT/network troubleshooting. This position supports remote and hybrid work arrangements from Pakistan.