Remote Auto Parts Customer Support VA

WorkStaff360; Islamabad; On-site; PKR 558,000 - 670,000; Full time

Benefits offered by this job

Competitive salary

Training opportunities

International team

Job summary

WorkStaff360 in Islamabad seeks a detail-oriented Auto Parts Customer Service Virtual Assistant to manage inquiries across Facebook leads, website chat, and phone calls. This full-time, remote role serves customers with timely orders and support while coordinating with the team.

You will handle online orders, respond to leads, maintain records, and ensure high customer satisfaction. The ideal candidate has auto parts knowledge, strong English, CRM familiarity, and the ability to multitask in a

Qualifications

• Proven experience as virtual assistant or customer support agent in auto parts.
• Strong command of English, both verbal and written.
• Deep knowledge of auto parts and their applications.
• Experience with online marketplaces and social media platforms, particularly Facebook.
• Excellent phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Ability to multitask, prioritize, and manage time effectively.
• High school diploma; further education in sales, marketing, or automotive technology is a plus.

Responsibilities

• Respond promptly to customer inquiries via Facebook chat, website chat, and phone calls.
• Process online orders accurately and efficiently, with a focus on auto parts.
• Manage and respond to leads generated from Facebook and other online platforms.
• Ensure high levels of customer satisfaction through excellent sales service.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Keep records of customer interactions, transactions, comments, and complaints.
• Communicate and coordinate with colleagues as necessary.
• Follow communication procedures, guidelines, and policies.

Skills

Customer service

English proficiency

Multitasking

Communication

Education

High school diploma

Tools

CRM systems

Facebook platform

Job description

WorkStaff360 in Islamabad seeks a detail-oriented Auto Parts Customer Service Virtual Assistant to manage inquiries across Facebook leads, website chat, and phone calls. This full-time, remote role serves customers with timely orders and support while coordinating with the team.

You will handle online orders, respond to leads, maintain records, and ensure high customer satisfaction. The ideal candidate has auto parts knowledge, strong English, CRM familiarity, and the ability to multitask in a