Relationship Officer - Direct Banking Centre (Mashreq Global Network Pakistan)

Mashreq; Karachi Division; On-site; PKR 446,000 - 781,000; Full time

Job summary

Mashreq in Karachi is seeking a proactive telesales executive to drive monthly targets for card acquisition and banking products. You will contact customers by phone, introduce solutions, and maintain accurate records.

The ideal candidate has 1-2 years in a similar environment, strong sales drive, and excellent communication. You will work with the team in a fast-paced bank setting, focusing on customer satisfaction and achieving KPIs.

Qualifications

• University graduate required.
• 1-2 years of relevant telesales or banking experience preferred.
• Strong sales and customer focus; ability to think creatively under pressure.
• Excellent presentation and communication skills.
• Analytical and computer literacy; adaptable and versatile.

Responsibilities

• Follow verification policy and banking regulations.
• Update systems after customer calls.
• Achieve monthly targets and KPIs for card acquisition and EC/BT.
• Contact potential and existing customers by phone to promote banking products.
• Cross-sell and upsell to maximize revenue.
• Handle customer inquiries and resolve issues promptly.
• Maintain records of approvals, requests and reports.
• Build and maintain strong customer relationships.
• Work with team and attend daily huddles.

Skills

People management

Sales orientation

Creative thinking

Communication skills

Presentation skills

Team player

Analytical skills

Adaptability

Computer literacy

Education

University Graduate

Tools

Computer literacy

Job description

Job Purpose:

• To achieve monthly KPIs assigned
• To maintain service standards and monitor, evaluate and measure performances to achieve top productivity and efficiency from systems as well as the product campaigns.
• To ensure that all telesales activities are directed to meeting sales targets.
• To ensure assigned card monthly targets are achieved
• To ensure that there is no miss selling
• To achieve service standards and monitor, evaluate and measure performances to achieve top productivity and efficiency from systems as well as the product campaigns
• Adherence to discipline and punctuality
• Constant follow up with the customer.
• Attending Daily team huddles & keeps up to team commitments.
• Monitor personal performance and align strategies to improve sales out comes.

Key Result Areas:

• Follow verification policy – adhere to banking policies, procedures and regulatory requirements .
• Updating all the systems as per the call with the customer.
• Achieve given targets on monthly basis.
• Meeting the KPI Targets set in term of card acquisition and EC/BT
• Contact potential and existing customer via phone to introduce and promote banking products.
• Understand the customer needs and recommend suitable banking solutions.
• Cross-sell and upsell products to maximize revenue opportunities.
• Processing of the request or offer given to the customer.
• Handling of all customer issues and resolve the same at the earliest and highlight them to the TL.
• Maintaining all records of the approval, requests and reports handled.
• Build and maintain strong relationships with customer.
• Handle customer inquiries and provide detailed information about product services
• Address customer concerns and resolve complaints efficiently .
• Has strong Sales and customer focus and ability to think creatively and work under pressure.
• Ensure to meet 100% on control parameters and policy set by the bank audit team.

Knowledge, Skills and Experience:

• University Graduate.
• Excellent people management skills.
• 1-2 years experience in similar work environment.
• Preferably has a practical marketing background.
• Has strong Sales and customer focus and ability to think creatively and work under pressure.
• Excellent presentation skills.
• Good team player with result driven attitude.
• Business sensitive.
• Has analytical and computer skills.
• Adaptable and versatile.