Card Retention Specialist — Save & Grow Relationships

Mashreq; Karachi Division; On-site; PKR 558,000 - 781,200; Full time

Job summary

A leading financial services provider in Karachi seeks a motivated individual to achieve monthly KPIs in retention. The ideal candidate has a university degree and 1-2 years of relevant experience, preferably in marketing. Strong people management, sales focus, and excellent presentation skills are essential. Join us to enhance customer service and comply with business goals through effective retention strategies.

Qualifications

• 1-2 years experience in a similar work environment.
• Practical marketing background is preferred.
• Must have strong sales and customer focus.

Responsibilities

• Achieve monthly KPIs for Save Rate.
• Ensure all retention efforts align with business goals.
• Maintain call quality scores and customer service etiquette.

Skills

People management skills

Sales focus

Presentation skills

Analytical skills

Creativity under pressure

Adaptability

Education

University Graduate

Job description

A leading financial services provider in Karachi seeks a motivated individual to achieve monthly KPIs in retention. The ideal candidate has a university degree and 1-2 years of relevant experience, preferably in marketing. Strong people management, sales focus, and excellent presentation skills are essential. Join us to enhance customer service and comply with business goals through effective retention strategies.