RegTech Customer Success Associate – Onboarding & Delivery

IDENFO Ltd.; Karachi Division; On-site; PKR 279,000 - 502,200; Full time

Benefits offered by this job

Exposure to enterprise-level client handling

Experience in contract management

Pathway into Customer Success Management

Job summary

IDENFO Ltd. is looking for a Customer Success Associate in Karachi, Pakistan, to bridge clients and internal teams. This full-time role involves managing client relationships, coordinating product demos, and ensuring smooth onboarding for enterprise clients. Candidates should have a Bachelor’s degree and up to 2 years of experience in customer success or related fields. Successful applicants will gain exposure to global compliance requirements and opportunities for career advancement in customer success roles.

Qualifications

• 0–2 years of experience in customer success, project coordination, sales support, or operations.
• Strong attention to detail and ability to manage multiple stakeholders effectively.
• Willingness to learn about AML/KYC processes and compliance requirements.

Responsibilities

• Support the sales team in managing active opportunities and client accounts.
• Coordinate and schedule product demos with stakeholders.
• Assist in drafting and managing client contracts.

Skills

Documentation skills

Communication skills

Organisational skills

Education

Bachelor's degree in Business, Law, Finance, or related fields

Job description

IDENFO Ltd. is looking for a Customer Success Associate in Karachi, Pakistan, to bridge clients and internal teams. This full-time role involves managing client relationships, coordinating product demos, and ensuring smooth onboarding for enterprise clients. Candidates should have a Bachelor’s degree and up to 2 years of experience in customer success or related fields. Successful applicants will gain exposure to global compliance requirements and opportunities for career advancement in customer success roles.