Regional Vehicle Inspection Operations Lead

PakWheels; Karachi Division; On-site; PKR 1,800,000 - 4,200,000; Full time

Job summary

The PakWheels.com South Region is seeking an Assistant Manager to lead day-to-day vehicle inspection operations, manage inspection teams, and drive service quality as the regional footprint grows. The role focuses on bookings management, field oversight, reporting, and continuous improvement, with a strong emphasis on safety, process discipline, and customer satisfaction across sites in Sindh and Karachi.

Ideal candidates have 6–8 years in operations or automotive services, a relevant degree,

Qualifications

• Bachelor’s degree or DAE in Automotive, Mechanical Engineering, Business, or related field; equivalent experience may be considered.
• 6–8 years of experience in operations, automotive services, vehicle inspection, or related field.
• Experience supervising a team or coordinating field operations.
• Knowledge of vehicle systems and ability to read technical inspection findings.
• Strong planning, communication, problem-solving, and customer-handling skills.
• Proficiency with spreadsheets and digital scheduling/reporting tools.
• Fluent in Urdu and English; Sindhi or other regional languages are a plus.
• Valid driving licence and willingness to travel within the region.

Responsibilities

• Lead daily inspection operations for South Region.
• Manage bookings, team schedules, route planning and workload allocation.
• Supervise inspectors including onboarding, training, and feedback.
• Ensure inspections follow procedures, checklists, safety practices and reporting standards.
• Review inspection reports and conduct spot checks/audits for accuracy and completeness.
• Monitor regional performance against service levels, customer feedback, and quality targets; report results to leadership.
• Resolve customer complaints and operational escalations promptly and professionally.
• Coordinate with customer support, sales, service centers and other teams to maintain bookings and service delivery.
• Identify delays, quality gaps and capacity constraints; recommend improvements.
• Support regional hiring and capacity planning as demand changes.
• Maintain accurate records for bookings, attendance, outcomes, equipment, and expenses.
• Ensure inspection tools and equipment are available, maintained and used correctly.

Skills

Team leadership

Operations management

Scheduling

Stakeholder comms

Customer handling

Data analysis

Field operations

Budgeting

Driving license

Education

Bachelor’s degree or DAE in Automotive/Mechanical/Business

Equivalent relevant experience

Tools

MS Excel

Scheduling tools

CRM/ERP systems

Job description

The PakWheels.com South Region is seeking an Assistant Manager to lead day-to-day vehicle inspection operations, manage inspection teams, and drive service quality as the regional footprint grows. The role focuses on bookings management, field oversight, reporting, and continuous improvement, with a strong emphasis on safety, process discipline, and customer satisfaction across sites in Sindh and Karachi.

Ideal candidates have 6–8 years in operations or automotive services, a relevant degree,