QA Specialist — Call Center Quality & Compliance

Esquaremail; Karachi Division; On-site; PKR 508,000 - 608,000; Full time

Job summary

E-Square HR Services in Karachi is seeking a QA Specialist to monitor and evaluate calls, ensure SOP compliance, and produce QA reports. A Bachelor's degree is required, and the position offers a monthly salary of PKR 50,000 plus benefits.

Located on MT Khan Road, Karachi, the role emphasizes analytical and reporting skills with a focus on improving call center performance. Ideal candidates have strong communication abilities and QA experience.

Qualifications

• Bachelor's degree in a relevant field.
• Strong analytical and communication skills.
• Good reporting and documentation abilities.
• Ability to identify performance gaps and recommend corrective actions.
• Candidates with QA experience will be preferred.

Responsibilities

• Monitor and evaluate calls for Customer Relations (CR) and Domestic call center department.
• Identify performance gaps and ensure compliance with SOPs.
• Maintain daily call monitoring logs and quality reports.
• Provide feedback and coordinate with supervisors for agent improvement.
• Prepare weekly and monthly QA performance reports.

Skills

Analytical skills

Communication skills

Reporting skills

Documentation skills

QA experience

Education

Bachelor's degree

Job description

E-Square HR Services in Karachi is seeking a QA Specialist to monitor and evaluate calls, ensure SOP compliance, and produce QA reports. A Bachelor's degree is required, and the position offers a monthly salary of PKR 50,000 plus benefits.

Located on MT Khan Road, Karachi, the role emphasizes analytical and reporting skills with a focus on improving call center performance. Ideal candidates have strong communication abilities and QA experience.