Job Description:
Job Purpose
The Communications & Outreach Officer will be responsible for managing project-related communication, coordination, outreach activities, stakeholder engagement, documentation, and follow-ups. The role requires strong communication, organizational, and project coordination skills to ensure smooth execution of assigned projects and timely completion of deliverables.
Key Responsibilities
- Coordinate and monitor assigned projects from planning through completion.
- Develop activity plans, timelines, task trackers, and follow-up schedules.
- Coordinate with internal departments, campus teams, vendors, partners, and external stakeholders.
- Ensure assigned tasks and project deliverables are completed within defined timelines.
- Identify delays or operational issues and elevate them to management promptly.
- Support project meetings, briefings, events, campaigns, and field activities.
- Draft professional emails, notices, letters, proposals, reports, presentations, and project-related communication.
- Maintain clear and timely communication between management, project teams, campuses, and external stakeholders.
- Prepare meeting agendas, minutes, action points, and follow-up updates.
- Ensure consistent and professional communication across all project activities.
- Build and maintain professional relationships with schools, institutions, organizations, community representatives, partners, and other relevant stakeholders.
- Conduct outreach through calls, emails, meetings, visits, events, and other appropriate channels.
- Support partnership development, collaborations, campaigns, and institutional initiatives.
- Maintain an updated database of contacts, partners, prospects, and outreach activities.
- Maintain organized records of project documents, correspondence, approvals, activity reports, and deliverables.
- Prepare weekly/monthly project progress reports for management.
- Track project KPIs, milestones, pending tasks, and outcomes.
- Prepare presentations and summaries for management reviews.
- Ensure proper documentation and closure of completed projects.
- Assist in planning and executing workshops, seminars, awareness campaigns, meetings, exhibitions, and institutional events.
- Coordinate logistics, invitations, communication, participant records, and post-event reporting.
- Liaise with relevant teams to ensure smooth execution of activities.
- Support the development and coordination of project-related content for social media, websites, newsletters, and other communication platforms.
- Coordinate with the Marketing/Creative team for project campaigns and promotional material.
- Ensuring all external communication reflects the organization's professional image.
Required Qualifications & Skills
- Bachelor’s degree in business administration, Communications, Public Relations, Management, Education, Social Sciences, or a related field.
- 1–3 years of experience in project coordination, communications, outreach, administration, PR, or a related role.
- Excellent written and verbal communication skills.
- Strong coordination, follow-up, and stakeholder management abilities.
- Proficiency in MS Office / Google Workspace & AI Tools, particularly Word, Excel/Sheets, PowerPoint/Slides, and email communication.
- Strong documentation, reporting, and presentation skills.
- Ability to manage multiple projects and deadlines simultaneously.
- Professional appearance, interpersonal skills, and confidence in dealing with internal and external stakeholders.
- Willingness to travel for project-related meetings, visits, and events when required within city.
Key Competencies
- Project Coordination
- Communication & Interpersonal Skills
- Stakeholder Management
- Outreach & Networking