POSITION: Assistant Manager Bus Compliance

TransPeshawar; Peshawar City Tehsil; On-site; PKR 1,200,000 - 1,800,000; Full time

Job summary

TransPeshawar is seeking an Assistant Manager Bus Compliance to oversee regulatory and contractual adherence for BRT operations in Peshawar. This role involves close coordination with bus operators, regulatory bodies, and internal teams to enforce standards and support efficient transit services.

The incumbent will monitor schedules, safety, fare integrity, and passenger facilities, prepare detailed reports, and lead training initiatives for field staff.

Qualifications

• At least 16 years degree in Civil/Mechanical/Transport Planning/Industrial Engineering or related fields from a recognized university.
• Specialized training in Bus Operations or public/urban transport is advantageous.
• Active affiliations – Pakistan Engineering Council.

Responsibilities

• Monitor operator compliance with protocols and schedules.
• Audit bus operations and terminals regularly.
• Maintain records and generate daily, weekly, and monthly reports.
• Coordinate with field staff, inspectors, and control center teams.
• Investigate incidents and liaise with enforcement bodies when needed.
• Support training and SOP development for operations staff.
• Utilize ITS tools and data dashboards for monitoring.

Skills

Regulatory knowledge

Compliance monitoring

Auditing

Data analytics

Stakeholder liaison

ITS familiarity

Reporting skills

Public transport ops

Education

16 years degree in Civil/Mechanical/Transport Planning/Industrial Engineering

Master’s Degree in related fields - added advantage

Tools

AVL systems

AFC systems

CCTV monitoring

Fleet management software

Job description

DUTY STATION: Peshawar

NO OF POSITIONS: 01

REPORT TO: Manager Operation & Control Centre

SALARY PACKAGE: Market based competitive salary package

OVERALL ROLE:

Reporting to the Manager Operation & Control Centre, Assistant Manager Bus Compliance ensures that all bus operations within the BRT system comply with regulatory standards, contractual obligations, safety protocols, and service performance benchmarks. This role involves close coordination with bus operators, regulatory authorities, and internal departments to enforce compliance and support efficient transit operations. This position requires working late hours and on weekends. Candidate shall be willing to work late hours and on holidays and weekends.

KEY RESPONSIBILITIES

1. Operational Compliance Monitoring

• Ensure that BRT bus operators comply with operational protocols and schedules.
• Conduct regular audits and inspections of bus operations and terminals.
• Monitor fleet availability, punctuality, and adherence to routes.

2. Contract Compliance

• Ensure that service providers (bus operators, maintenance contractors) meet all contractual obligations.
• Report and document any non-compliance or breach of contract.
• Support contract enforcement by providing evidence and analysis.

3. Data Collection and Reporting

• Maintain accurate records of daily operations, incidents, and compliance status.
• Generate daily, weekly, and monthly performance reports.
• Analyze operational data to identify patterns of non-compliance or inefficiency.

4. Coordination and Supervision

• Coordinate with field staff, inspectors, and control center teams to monitor real-time operations.
• Supervise the activities of compliance officers deployed at bus depots and terminals.
• Liaise with enforcement and regulatory bodies when needed.

5. Safety and Security Compliance

• Ensure that safety standards are adhered to by all operators.
• Investigate incidents, accidents, or complaints and prepare reports.
• Work with law enforcement and emergency response teams during critical incidents.

6. Passenger Service Standards

• Monitor compliance with customer service standards (cleanliness, accessibility, fare collection).
• Ensure the availability and functionality of equipment such as validators, GPS, CCTV, etc.
• Handle passenger feedback and suggest improvements to service delivery.

7. Training and Awareness

• Assist in the training of drivers, inspectors, and operations staff on compliance requirements.
• Promote awareness of Standard Operating Procedures (SOPs) among all stakeholders.

8. Support in Policy and SOP Development

• Assist in developing or revising policies, procedures, and SOPs for operational compliance.
• Recommend improvements to compliance frameworks based on field observations.

9. Use of Technology

• Utilize fleet management systems, surveillance tools, and data dashboards for monitoring.
• Report system faults or technology issues affecting compliance.

10. Administrative Support

• Prepare presentations, documentation, and reports for senior management and audits.
• Maintain filing systems for compliance-related documentation.

POSITION REQUIREMENTS

• ATTAINMENTS

QUALIFICATION

At least 16 years degree in Civil/Mechanical/Transport Planning /Industrial Engineering or related fields from a HEC recognized university. Foreign qualification and/or Master’s Degree in above fields from a recognized university will be considered an added advantage.

Specialized Training – Bus Operations, public /urban transport, project management or any other skills considered relevant for the position.

Active affiliations – Pakistan Engineering Council.

EXPERIENCE

At least 05 years of post-qualification relevant experience. 03 years of public transport, fleet management and repair & maintenance experience in a similar role will be preferred. Relevant international work experience will be considered an added advantage.

• CORE COMPETENCIES
• Detailed knowledge of transportation regulations, policies, and service standards.
• Ability to monitor operator compliance with contractual obligations (e.g., safety, schedule adherence, vehicle condition).
• Ensuring adherence to traffic laws, labor laws (driver work hours), and environmental standards.
• Understanding of ITS (Intelligent Transport Systems) such as AVL, AFC, and CCTV systems.
• Ability to interpret data analytics for compliance performance evaluation.
• Liaison with bus operators, contractors, maintenance teams, traffic police, and regulatory bodies.
• Exposure to field inspections to evaluate vehicle cleanliness, driver behaviour, and safety compliance.
• Understanding the service delivery model, including peak-hour scheduling, fleet dispatching, and headway control.
• Awareness of passenger flow, ticketing systems, and accessibility standards
• Strong written and verbal communication skills to prepare reports, notices, and presentations.

• CIRCUMSTANCES
• Fluency in English and Urdu. Pashto will be considered an added advantage.
• Good health, allow to work long and irregular hours (when required).
• Age up to 42 years on the closing date of applications.

TransPeshawar is committed to achieving workforce diversity in terms of gender and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence.