Performance Management Officer

Gulf Desk Services; Lahore; On-site; PKR 1,200,000 - 2,200,000; Full time

Job summary

Gulf Desk Services seeks a qualified Performance Management Executive to develop, implement, and manage the organization's Performance Management System (PMS). The role focuses on creating policies, evaluating frameworks, monitoring performance, and ensuring transparent, effective assessments across all departments.

The candidate will design KPIs/KRAs, coordinate cycles, and work with department heads to ensure PMS aligns with promotions and development plans, with emphasis on continuous

Qualifications

• Master's degree in Human Resource Management, Business Administration, or a relevant discipline.
• PMS Certification is mandatory.
• 2–4 years of practical experience in Performance Management or HR operations.

Responsibilities

• Develop, implement, and manage the organization's PMS.
• Develop PMS policies, evaluation frameworks, KPIs/KRAs.
• Coordinate quarterly, semi-annual, and annual performance evaluations.
• Assist in defining KPI and KRA per job descriptions and objectives.
• Track performance, identify gaps, and prepare reports.
• Develop and monitor Performance Improvement Plans (PIPs).
• Ensure consistent PMS policy implementation across departments.
• Conduct training sessions on PMS procedures and KPI setting.
• Analyze appraisal results and propose improvements.
• Maintain performance histories and documentation.
• Coordinate with management to align evaluations with promotions and development.
• Regularly review and improve the PMS framework for fairness and transparency.

Skills

Analytical skills

Communication

Interpersonal skills

Organizational skills

Time management

Policy development

Decision making

Problem solving

Education

Master's degree in HR/BA/Organizational Development or relevant field

PMS Certification is mandatory

Tools

MS Excel

MS Word

HRMS/ERP systems

Job description

Education: Master's Degree in HR, Business Administration, Organizational Development, or a relevant field

Certification: PMS (Performance Management System) Certification is Mandatory

Experience: 2–3 Years of relevant experience

Job Overview

We are looking for a qualified and proactive Performance Management Executive to develop, implement, and manage the organization's Performance Management System (PMS). The candidate will be responsible for developing performance management policies, designing evaluation frameworks, monitoring employee performance, and ensuring a transparent and effective performance evaluation process across all departments.

Key Responsibilities

• PMS Policies & Procedures: Develop, review, and implement performance management policies, procedures, and guidelines aligned with organizational objectives.
• Performance Evaluation Framework: Design and maintain structured performance appraisal systems, evaluation forms, KPIs, KRAs, and performance measurement criteria for different departments and job roles.
• Performance Appraisals: Coordinate and manage quarterly, semi-annual, and annual employee performance evaluation cycles.
• KPI & KRA Development: Assist department heads in defining measurable KPIs and KRAs according to job descriptions and departmental objectives.
• Performance Monitoring: Track employee performance, identify performance gaps, and prepare performance reports and analytical summaries.
• Performance Improvement Plans (PIPs): Develop and monitor Performance Improvement Plans for employees who do not meet established performance expectations.
• Policy Implementation: Ensure consistent implementation of PMS policies across all departments and provide guidance to managers regarding evaluation procedures.
• Training & Awareness: Conduct training sessions for managers and employees on performance evaluation methods, KPI setting, feedback mechanisms, and PMS procedures.
• Performance Analysis: Analyze appraisal results, identify high-performing employees and performance gaps, and recommend improvement strategies.
• Documentation & Reporting: Maintain accurate performance records, appraisal documentation, evaluation reports, and employee performance histories.
• Coordination with Management: Work closely with HR and department heads to align performance evaluations with promotions, increments, employee development, and organizational goals.
• Continuous Improvement: Regularly review and improve the PMS framework to ensure fairness, transparency, accountability, and effectiveness.

Required Qualifications & Skills

• Master's degree in Human Resource Management, Business Administration, or a relevant discipline.
• PMS Certification is mandatory.
• 2–4 years of practical experience in Performance Management or HR operations.
• Strong understanding of Performance Management Systems, KPI/KRA development, and performance appraisal methodologies.
• Experience in developing HR policies, procedures, and evaluation frameworks.
• Excellent analytical, reporting, and documentation skills.
• Strong communication, coordination, and interpersonal skills.
• Proficiency in MS Excel, Word, and HRMS/ERP systems.
• Ability to work with department heads and senior management.
• Policy development and implementation.
• Performance evaluation and assessment.
• Strategic thinking and analytical ability.
• Problem-solving and decision-making.
• Confidentiality and professional integrity.
• Strong organizational and time-management skills.

Key Performance Indicators (KPIs)

• Timely development and implementation of PMS policies.
• Completion rate of employee performance evaluations.
• Accuracy and effectiveness of KPI/KRA frameworks.
• Timely submission of performance reports.
• Successful implementation and monitoring of PIPs.
• Improvement in performance evaluation processes.
• Departmental compliance with PMS policies and procedures.