PCM Caseworker

theirc; Swabi; On-site; PKR 1,000,000 - 1,600,000; Full time

Job summary

The International Rescue Committee (IRC) seeks a Protection Case Worker to deliver Protection Case Management under an IOM-funded project across five districts in Khyber Pakhtunkhwa. The Case Worker will manage an assigned caseload through the full PCM cycle, ensuring timely, safe, client-centered support and quality referrals.

Working within a survivor-centered, Do No Harm framework, you will coordinate with community-based protection structures and service providers to strengthen legal

Qualifications

• PCM guidelines and SOPs knowledge.
• Ability to identify and register vulnerable individuals.
• Experience with referrals to protection and support services.
• Documentation and data protection compliance.

Responsibilities

• Provide Protection Case Management to high-risk individuals at district level.
• Identify and register vulnerable individuals through community referrals and self-referrals.
• Facilitate the full PCM cycle: intake, consent, safety planning, needs assessment, referrals, follow-up, closure.
• Identify clients eligible for CfP and refer to IOM with informed consent.
• Establish quality referrals to MHPSS, legal aid, GBV, health, and social protection services.
• Orient CBPCs, COVs, and service providers on PCM standards and referral protocols.
• Maintain accurate case records per data protection policies.
• Report caseload status to supervisor and participate in reviews.
• Support community awareness activities on protection risks and available services.
• Document and share lessons learned with the supervisor.

Skills

Protection Case Management

Coordination

Community outreach

GBV awareness

Education

Bachelor's degree

Job description

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

The International Rescue Committee is a well-recognized international non-profit organization (USA-Based) working in over 40 countries worldwide. Established in 1933 on the suggestion of renowned scientist Albert Einstein, the organization has been supporting vulnerable and host communities across Pakistan since 1980. It delivers comprehensive humanitarian and development services, implementing numerous projects in partnership with federal and provincial governments and with the support of generous donors, to improve the lives and livelihoods of populations affected by disasters, floods, and other emergencies.

The IRC is implementing a 6.5-month project across five districts in Khyber Pakhtunkhwa to strengthen protection and legal services for vulnerable communities. The project works toward one overarching outcome: improved access to legal support, case management, and community-based protection services, alongside stronger community structures to prevent and respond to protection risks.

Four outputs deliver this: community-based protection mechanisms that expand awareness and access to services; case management and referral pathways for at-risk individuals; legal services, including counsel and representation; and a protection monitoring framework to systematically capture and track protection risks.

Purpose of the position/Summary:

The IRC is seeking Protection Case Workers to support the delivery of Protection Case Management (PCM) services under an IOM-funded project strengthening community-based protection, legal assistance, and social cohesion for vulnerable populations across five districts in Khyber Pakhtunkhwa. The Case Worker will manage an assigned caseload through the full PCM cycle , identification, intake, assessment, case planning, referral, follow-up, and closure , for individuals facing protection risks, including GBV and child protection concerns. Working within a survivor-centered, Do No Harm framework, the Case Worker ensures that at-risk clients receive timely, safe, and appropriate support through direct service provision, quality referrals, and close coordination with community-based protection structures and service providers.

Major Responsibilities:

Project Planning and Implementation:

• Provide Protection Case Management to the heightened-risk individuals at district level in line with IRC's global PCM guidelines, IOM's operational requirements, and agreed case management SOPs.
• Identify and register vulnerable individuals through community outreach, COV and CBPC referrals, help desk intake, and self-referrals, prioritising women at risk, unaccompanied children, persons with disabilities, undocumented individuals, and other high-risk groups.
• Facilitate the full PCM cycle: intake, consent, safety planning, needs assessment, case action planning, referrals, follow-up, and case closure with a client satisfaction assessment.
• Identify clients eligible for Cash for Protection (CfP) assistance and refer them to IOM through agreed pathways, with informed consent documented at each stage.
• Establish quality referrals to specialised services, MHPSS, legal aid, GBV response, child protection, health, civil documentation, and government social protection programs, and follow up to confirm timely service uptake.
• Orient CBPCs, COVs, and service providers on PCM standards and inter-agency referral protocols.
• Maintain accurate case records in the Information Management System in accordance with IRC's Client Data Protection Policy and IOM's data protection principles.
• Report caseload status (open, active, and closed cases) to the supervisor; participate in case conferences, reviews, and supervision sessions.
• Support community awareness activities @MPCC on protection risks, available services and referral pathways.
• Document and share success stories and lessons learned with the supervisor on a regular basis.
• Perform any other project-related tasks assigned by the supervisor.

Coordination and Representation

Build and maintain working relationships with district-level partners including government departments, UN agencies, and local and international NGOs active in the protection sector across target districts.

Qualification:

Bachelo