Case Management Supervisor

theirc; Peshawar City Tehsil; On-site; PKR 2,009,000 - 2,902,000; Full time

Job summary

International Rescue Committee (IRC) in Pakistan is implementing a 6.5-month Protection project in Khyber Pakhtunkhwa. The Protection Case Management Supervisor will lead delivery, ensure quality, and coordinate with Legal Aid Officers, Community Mobilizers, and MEAL teams to strengthen legal services and community protection mechanisms.

Based in target districts with field visits, the role supports identification, intake, assessment, action planning, service referral, follow-up, and case

Qualifications

• Must apply Global Protection Case management guidelines, SOPs and survivor-centred principles throughout the case cycle.
• Strong supervisory skills for field case workers in multiple districts.
• Ability to coordinate with legal aid, health, psychosocial support and livelihoods services.

Responsibilities

• Supervise and mentor protection case workers across all project districts to ensure quality and compliance.
• Conduct regular case review meetings and manage caseloads for effective attention.
• Review case files and action plans for accuracy and timeliness; provide coaching.
• Ensure protection cases receive timely, rights-based support and maintain confidentiality.
• Apply Do No Harm principles across all case management activities; safeguard client dignity and safety.
• Conduct post-service interviews and audits to assess impact and share learnings.

Skills

Case management supervision

Quality assurance

Survivor-centred approach

Confidentiality

Do No Harm

Monitoring & evaluation

Job description

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

The International Rescue Committee is a well-recognized international non-profit organization (USA-Based) working in over 40 countries worldwide. Established in 1933 on the suggestion of renowned scientist Albert Einstein, the organization has been supporting vulnerable and host communities across Pakistan since 1980. It delivers comprehensive humanitarian and development services, implementing numerous projects in partnership with federal and provincial governments and with the support of generous donors, to improve the lives and livelihoods of populations affected by disasters, floods, and other emergencies.

The IRC is implementing a 6.5-month project across five districts in Khyber Pakhtunkhwa to strengthen protection and legal services for vulnerable communities. The project works toward one overarching outcome: improved access to legal support, case management, and community-based protection services, alongside stronger community structures to prevent and respond to protection risks.

Four outputs deliver this: community-based protection mechanisms that expand awareness and access to services; case management and referral pathways for at-risk individuals; legal services, including counsel and representation; and a protection monitoring framework to systematically capture and track protection risks.

SCOPE OF WORK:

The Protection Case Management Supervisor will lead the delivery and quality assurance of protection case management services across the project's target districts in Khyber Pakhtunkhwa. The position is based in target districts, with regular field visits to supervise caseworkers, monitor case quality, and ensure adherence to IRC protection case management standards and Standard Operating Procedures.

The Supervisor will oversee the full case management cycle for vulnerable community members, including identification, intake, assessment, action planning, service referral, follow-up, and case closure. The position plays a critical role in linking case management services to legal aid, community-based protection mechanisms, and the project's protection monitoring framework.

This position reports to the Protection Manager and coordinates closely with the Protection Case Workers, Legal Aid Officers, Community Mobilizers, and the MEAL team.

Job Responsibilities:

Case Management Supervision and Quality Assurance:

• Supervise and mentor protection case workers across all project districts, ensuring adherence to Global Protection Case management guidelines, SOPs, and survivor-centred principles throughout the case cycle.
• Conduct regular individual and group case review meetings with case workers; assign and monitor caseloads to ensure they remain manageable and cases receive adequate attention.
• Review case files and action plans for accuracy, quality, and completeness; provide timely feedback and corrective guidance to case workers.
• Ensure all protection cases - including individuals at risk of or experiencing abuse, exploitation, neglect, or rights violations - receive appropriate, timely, and rights-based support.
• Apply and reinforce Do No Harm and confidentiality principles across all case management activities; ensure case workers uphold dignity, respect, and safety for all clients at all times.
• Conduct post-service interviews and periodic case audits to assess the quality and impact of case management support; document findings and share lessons with the team.

Referral Pathways and Service Coordination:

• Ensure case workers accurately apply established referral pathways, linking clients to legal aid, health, psychosocial support, livelihoods, and other relevant services within the project and among external service providers.
• Maintain active liaison with Community legal officers, community mobilizers, government departments e.g. District Administration, SWD etc. and other service providers to support timely and appropriate referrals.
• Identify gaps in available services and referral networks; report these to the Protection Manager with recommendations for follow-up action.
• Support case conferencing with the protection team and legal aid staff for complex or high-risk cases requiring multi-disciplinary response.