Payments Risk Analyst - FinTech Fraud & Risk Insights
Contour Software
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Benefits offered by this job
Job summary
Contour Software is seeking a detail-oriented Payments Risk Analyst to join the Risk & Operations team. You will identify, investigate, and resolve risk-related issues across payment transactions, merchant activities, and chargeback processes.
The role requires understanding of payment systems, fraud detection, and risk mitigation strategies. You will work cross-functionally with onboarding, compliance, and support teams to ensure effective risk controls and accurate documentation of risk cases
Qualifications
- 2+ years of experience in payments risk, fraud analysis, or chargeback management.
- Familiarity with payment platforms, card networks, and merchant services.
- Strong analytical and problem-solving skills.
- Excellent communication and documentation abilities.
- Experience with risk tools and data analysis platforms is a plus.
Responsibilities
- Monitor and analyze payment transactions for suspicious or fraudulent activity.
- Investigate flagged transactions and elevate as necessary.
- Maintain documentation of risk cases and resolution outcomes.
- Conduct risk assessments on new and existing merchants.
- Monitor merchant behavior for signs of abuse, fraud, or policy violations.
- Work with onboarding and compliance teams to ensure proper risk controls are in place.
- Recommend account actions based on risk findings.
- Review and respond to chargeback claims in accordance with card network rules.
- Analyze chargeback trends to identify root causes and recommend preventive measures.
- Coordinate with customer support, finance, and legal teams to resolve disputes.
- Maintain accurate records and reporting for chargeback performance metrics.
Skills
Job description
Contour Software is seeking a detail-oriented Payments Risk Analyst to join the Risk & Operations team. You will identify, investigate, and resolve risk-related issues across payment transactions, merchant activities, and chargeback processes.
The role requires understanding of payment systems, fraud detection, and risk mitigation strategies. You will work cross-functionally with onboarding, compliance, and support teams to ensure effective risk controls and accurate documentation of risk cases
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