Payments Risk & Fraud Analyst

EWS Group; Pakistan; On-site; PKR 1,500,000 - 2,100,000; Full time

Benefits offered by this job

Medical Coverage Self & Dependents

Provident Fund

Performance-based bonuses

Professional Development Budget

Lunch/Dinner provided

Job summary

Contour Software, a global centre supporting CSI, seeks a Payments Risk Analyst to identify, investigate, and resolve risk-related issues across payment transactions and chargeback processes. You will work with cross-functional teams to protect the financial ecosystem and ensure proper risk controls.

The role requires 2+ years in payments risk, familiarity with payment platforms and card networks, and strong analytical skills while maintaining clear documentation.

Qualifications

• 2+ years of experience in payments risk, fraud analysis, or chargeback management.
• Familiarity with payment platforms, card networks, and merchant services.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication abilities.

Responsibilities

• Monitor and analyze payment transactions for suspicious or fraudulent activity.
• Investigate flagged transactions and escalate as necessary.
• Maintain documentation of risk cases and resolution outcomes.
• Conduct risk assessments on new and existing merchants.
• Monitor merchant behaviour for signs of abuse, fraud, or policy violations.
• Coordinate with onboarding and compliance teams to ensure risk controls are in place.
• Review and respond to chargeback claims in accordance with card network rules.
• Analyze chargeback trends to identify root causes and preventive measures.

Skills

Analytical thinking

Communication

Documentation

Risk analysis

Tools

Risk tools

Data analysis platforms

Job description

Contour Software, a global centre supporting CSI, seeks a Payments Risk Analyst to identify, investigate, and resolve risk-related issues across payment transactions and chargeback processes. You will work with cross-functional teams to protect the financial ecosystem and ensure proper risk controls.

The role requires 2+ years in payments risk, familiarity with payment platforms and card networks, and strong analytical skills while maintaining clear documentation.