Fraud and Risk Agent

IBEX Limited; Islamabad; On-site; PKR 400,000 - 800,000; Full time

Benefits offered by this job

Medical Insurance

Permanent Employment Status

Provident Fund

Annual Leaves

Referral Bonus

Company Pick & Drop

Job summary

IBEX Limited seeks a Fraud and Risk Agent to monitor and review transactions for unusual activity and potential fraud. You will investigate cases, collaborate with multiple teams, and help design strategies to prevent losses.

The role requires analytical thinking, familiarity with fraud detection tools like Salesforce, and knowledge of KYC/AML regulations. Permanent, on-site position with opportunities to contribute to process improvements.

Qualifications

• 0-1 years of experience in fraud detection, risk management, payments, or a related field ( fintech, banking, or e-commerce preferred).
• Strong analytical and investigative skills with attention to detail.
• Familiarity with fraud detection tools and internal case management systems (e.g., Salesforce).
• Understanding of regulatory requirements such as KYC/AML.
• Ability to think critically and work efficiently in a fast-paced, high-growth environment.
• Excellent written and verbal communication skills.

Responsibilities

• Monitor real-time transactions for suspicious or high-risk activity using internal and third-party tools.
• Investigate cases of potential fraud, account takeovers, identity theft, chargebacks, or other suspicious activity.
• Analyze fraud trends and contribute to the development of rules and strategies to prevent financial loss.
• Escalate complex or high-impact cases to senior risk analysts or internal teams.
• Collaborate with customer support, compliance, engineering, and legal teams to improve processes and reduce fraud.
• Prepare accurate and timely reports on fraud incidents, resolutions, and risk trends.
• Maintain up-to-date knowledge of fraud typologies, regulations (e.g., KYC, AML), and industry best practices.
• Respond to requests from payment processors or financial institutions related to fraud or disputes.
• Recommend improvements to policies, workflows, and automation tools.

Skills

Analytical thinking

Investigative skills

Attention to detail

Communication

Fast-paced environment

Tools

Salesforce

Fraud detection tools

Job description

We are looking for a Fraud and Risk Agent to help monitor and review transactions for unusual or suspicious activity. You will investigate possible fraud, work with other teams to solve problems, and help improve how we prevent future issues.

Job Description

• Monitor real-time transactions for suspicious or high-risk activity using internal and third-party tools
• Investigate cases of potential fraud, account takeovers, identity theft, chargebacks, or other suspicious activity
• Analyze fraud trends and contribute to the development of rules and strategies to prevent financial loss
• Escalate complex or high-impact cases to senior risk analysts or internal teams
• Collaborate with customer support, compliance, engineering, and legal teams to improve processes and reduce fraud
• Prepare accurate and timely reports on fraud incidents, resolutions, and risk trends
• Maintain up-to-date knowledge of fraud typologies, regulations (e.g., KYC, AML), and industry best practices
• Respond to requests from payment processors or financial institutions related to fraud or disputes
• Recommend improvements to policies, workflows, and automation tools

Job Specification

• 0-1 years of experience in fraud detection, risk management, payments, or a related field (preferably in fintech, banking, or e-commerce)
• Strong analytical and investigative skills with attention to detail
• Familiarity with fraud detection tools and/or internal case management systems (e.g, Salesforce)
• Understanding of regulatory requirements such as KYC/AML
• Ability to think critically and work efficiently in a fast-paced, high-growth environment
• Excellent written and verbal communication skills
• Willingness to work flexible hours, including weekends or holidays if needed

Medical
Insurance

Permanent
Employment Status

Provident
Fund

Annual
Leaves

Referral
Bonus

Company
Pick & Drop

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