Fraud Risk Investigator - Card Security & Analytics

Motive; Pakistan; On-site; PKR 1,200,000 - 1,800,000; Full time

Job summary

Motive is seeking a talented Fraud Analyst to join our Risk team and help detect and mitigate fraud activity across cardholder accounts. You will influence policies, collaborate on risk strategies, and stay ahead of evolving fraud trends in a fast-paced environment.

You will work closely with colleagues on fraud cases, share best practices, and implement end-to-end investigations, with a focus on reducing risk and protecting customer assets.

Qualifications

• 2+ years of related experience with card fraud, investigations, AML, operational risk or equivalent experience, Strong customer service background, customer facing experience.
• 2+ years monitoring and performing verification checks for possible fraudulent activity on accounts.
• Seasoned fraud investigator who has in depth knowledge of the end to end fraud cycle.
• Knowledge of investigative procedures and processes utilizing fraud detection software and tools.
• Extensive operational background, knowledge of bank policies, Regulations and procedures.
• Possess strong written and presentation skills to communicate effectively across a variety of audiences.
• Able to effectively work independently with minimal supervision. In a fast paced production environment required.

Responsibilities

• Resolve complex card holder inquiries regarding fraud concerns
• Manage case inventory, incoming calls, and emails within SLA
• Perform daily review and analysis of suspected fraud activity and complete comprehensive risk assessment.
• Maintain awareness of fraud-related best practices, methods, and technologies; present recommendations to promote optimal use and adoption
• Collaborate with team members, vendors, and other departments to identify fraud vulnerabilities, methods, and trends, and to coordinate fraud-related processes and strategies
• Test, implement, and analyze strategies, models, and systems to detect, prevent, investigate, and mitigate the effects of fraud

Skills

Fraud investigation

Fraud detection software

AML

Risk management

Customer service

Independent work

Tools

Fraud detection software

Case management systems

Job description

Motive is seeking a talented Fraud Analyst to join our Risk team and help detect and mitigate fraud activity across cardholder accounts. You will influence policies, collaborate on risk strategies, and stay ahead of evolving fraud trends in a fast-paced environment.

You will work closely with colleagues on fraud cases, share best practices, and implement end-to-end investigations, with a focus on reducing risk and protecting customer assets.