Patient Service Coordinator – UK Healthcare (Onsite)

Pintern; Jhang; On-site; PKR 558,000 - 781,000; Full time

Benefits offered by this job

Performance-based incentives

UK healthcare communication training

Career growth opportunities

Work with international medical brand

Onsite in Jhang

Job summary

Signature BPO & Marketing Services in Jhang, Punjab, Pakistan, is hiring for a Patient Service Coordinator – UK Healthcare Process. This onsite role offers a competitive monthly salary and requires excellent English, customer service skills, and familiarity with healthcare processes.

You will handle UK-based patient calls, provide information on services, schedule appointments, and ensure data accuracy while adhering to GDPR guidelines.

Qualifications

• Excellent spoken and written English with a UK-friendly accent.
• Experience in call centers or BPO.
• Healthcare or medical process experience is a strong advantage.
• Willingness to work according to UK timings.

Responsibilities

• Handle inbound and outbound calls from UK-based patients regarding clinical services, appointments, and treatment inquiries.
• Provide accurate information about clinic services and treatments in accordance with established guidelines.
• Schedule, reschedule, and confirm patient appointments.
• Address patient concerns with empathy, professionalism, and confidentiality.
• Escalate complex clinical queries to the relevant medical staff.
• Maintain accurate patient interaction records in the CRM or booking system.
• Follow UK GDPR and applicable data protection requirements when handling patient information.
• Meet call quality, response time, and customer satisfaction targets.

Skills

English fluency

Call center experience

Healthcare background

Customer service

Communication skills

Education

O/A-Level

Tools

CRM systems

MS Office

Job description

Signature BPO & Marketing Services in Jhang, Punjab, Pakistan, is hiring for a Patient Service Coordinator – UK Healthcare Process. This onsite role offers a competitive monthly salary and requires excellent English, customer service skills, and familiarity with healthcare processes.

You will handle UK-based patient calls, provide information on services, schedule appointments, and ensure data accuracy while adhering to GDPR guidelines.