Patient Experience Front Desk Specialist

Cosmetic Surgery; Lahore; On-site; PKR 446,000 - 670,000; Full time

Job summary

Cosmetique Institute is seeking a friendly receptionist to join our team. The role focuses on welcoming patients, managing appointments, and handling front desk tasks with a professional, courteous approach.

The position requires excellent English communication, strong organizational skills, and experience in a healthcare or aesthetic setting is preferred. Proficiency in MS Office and scheduling software is expected to support smooth operations.

Qualifications

• 1-2 years of receptionist or front desk experience.
• Excellent English communication and interpersonal skills.
• Proficiency in Microsoft Office and appointment scheduling software.
• Strong organizational and multitasking abilities.
• Healthcare, skincare, or aesthetic industry experience preferred.

Responsibilities

• Welcome and assist patients and visitors in a professional manner
• Manage appointments, calls, and front desk operations
• Respond to customer inquiries via phone, WhatsApp, and email
• Maintain patient records and update appointment schedules
• Coordinate with doctors and other departments for smooth operations
• Ensure the reception area remains clean, organized, and presentable

Skills

Customer service

Communication

Front desk

Microsoft Office

Appointment scheduling

Multitasking

Organizational skills

Tools

Microsoft Office

Job description

Cosmetique Institute is seeking a friendly receptionist to join our team. The role focuses on welcoming patients, managing appointments, and handling front desk tasks with a professional, courteous approach.

The position requires excellent English communication, strong organizational skills, and experience in a healthcare or aesthetic setting is preferred. Proficiency in MS Office and scheduling software is expected to support smooth operations.