Outbound Calling Specialist

Nsol BPO; Saddar; On-site; PKR 711,000 - 852,000; Full time

Job summary

Cloud Rexpo in Rawalpindi is seeking confident and energetic Calling Agents to handle outbound and inbound calls for international clients.

You will use strong spoken English and professional communication to explain services, generate leads, schedule appointments, and maintain accurate CRM records.

This full-time night-shift role offers a basic salary up to PKR 70,000 per month and requires meeting daily, weekly and monthly calling targets.

Qualifications

• Strong spoken English with clear pronunciation.
• Confident and persuasive communication style.
• Ability to manage objections and maintain a positive attitude.
• Basic computer skills and familiarity with CRM or calling software.

Responsibilities

• Make outbound calls to potential customers, leads and clients.
• Handle inbound calls professionally and respond to customer queries.
• Introduce company services and explain relevant offers clearly.
• Generate leads, schedule appointments and maintain proper call records.
• Follow approved calling scripts while keeping conversations natural and professional.
• Update customer information and call outcomes in the CRM.
• Conduct timely follow-ups with interested prospects.
• Achieve assigned daily, weekly and monthly calling targets.
• Maintain a professional tone and protect client and company information.
• Coordinate with supervisors and relevant teams regarding qualified leads and customer concerns.

Skills

Spoken English

Persuasive communication

Professional communication

Active listening

CRM familiarity

Target-oriented

Call handling

Experience in BPO

Job description

Salary: Up to PKR 70,000 per month Basic salary

Location: Chandni Chowk, Murree Road, Rawalpindi

Shift: Night Shift

Employment Type: Full-Time

Cloud Rexpo is looking for confident and energetic Calling Agents with strong communication skills to handle outbound and inbound calls for international clients.

Key Responsibilities

• Make outbound calls to potential customers, leads and clients.
• Handle inbound calls professionally and respond to customer queries.
• Introduce company services and explain relevant offers clearly.
• Generate leads, schedule appointments and maintain proper call records.
• Follow approved calling scripts while keeping conversations natural and professional.
• Update customer information and call outcomes in the CRM or assigned system.
• Conduct timely follow-ups with interested prospects.
• Achieve assigned daily, weekly and monthly calling targets.
• Maintain a professional tone and protect client and company information.
• Coordinate with supervisors and relevant teams regarding qualified leads and customer concerns.

Required Skills

• Strong spoken English and clear pronunciation.
• Confident, persuasive and professional communication style.
• Good listening, negotiation and customer-handling skills.
• Ability to manage objections and maintain a positive attitude.
• Basic computer skills and familiarity with CRM or calling software.
• Ability to work in a target-driven environment.
• Previous experience in a call center, telesales, customer support or BPO environment will be preferred.
• Fresh candidates with excellent communication skills may also apply.