Call Center Sales Closer Agent ( Experienced )

One Stop BPO; Saddar; On-site; PKR 2,539,000 - 3,041,000; Full time

Job summary

One Stop BPO in Rawalpindi is seeking an experienced on-site Call Center Closer Agent to close sales on outbound and inbound calls. The role is full-time and located on-site in Rawalpindi, with targets to achieve and KPIs to meet.

You will follow up on leads, present services clearly, handle questions and objections, and document call outcomes in CRM while collaborating with supervisors to refine closing techniques and scripts. Strong English communication is essential.

Qualifications

• Strong customer-facing capabilities from CS reps or support roles.
• Proven ability to maintain high customer satisfaction through professional communication.
• Excellent interpersonal skills: listening, persuasion, rapport building.
• Proficient with CRM tools, call center software, and basic office apps.
• Experience in a call center or sales closing, ideally outbound to international clients.
• Fluent spoken English; extra languages are a plus.
• Goal-oriented; able to work under pressure to meet KPIs.
• Minimum high school education; business/communications education is a plus.

Responsibilities

• Close sales via outbound and inbound calls.
• Follow up on leads and present services clearly.
• Address questions/objections and secure commitments.
• Update CRM/call management systems and document outcomes.
• Collaborate with supervisors to improve scripts and closing techniques.
• Meet or exceed assigned targets and KPIs.

Skills

Customer-facing

Customer satisfaction

Interpersonal skills

Active listening

Persuasion

Rapport building

English language

Goal-oriented

CRM familiarity

Outbound sales

Education

High school diploma

Business/communications studies

Tools

CRM tools

Call center software

Office applications

Job description

Total earning potential up to PKR 250,000If you’re an experienced closer and confident in your ability to deliver results,

Role Description This is a full-time, on-site CALL CENTER CLOSER AGENT (EXPERIENCED) role based in Rawalpindi. The agent will handle outbound and inbound calls to close sales, convert qualified leads, and secure commitments from prospective and existing customers. Daily responsibilities include following up on leads, presenting services clearly, addressing questions and objections, and maintaining high standards of customer satisfaction. The role involves updating CRM or call management systems, documenting call outcomes, and meeting or exceeding assigned targets and KPIs. The agent will work closely with supervisors and team members to improve scripts, refine closing techniques, and contribute to the overall performance of call center campaigns.

Qualifications

• Strong customer-facing capabilities, including experience as Customer Service Representatives and in Customer Support roles.
• Demonstrated ability to maintain high Customer Satisfaction through professional communication and solution-focused interactions.
• Excellent Interpersonal Skills, including active listening, persuasion, and the ability to build rapport quickly over the phone.
• Solid Computer Literacy, with the ability to use CRM tools, call center software, email, and basic office applications efficiently.
• Proven experience in a call center or sales closing environment, ideally with outbound campaigns targeting international clients.
• Clear, confident spoken English; additional language skills are an advantage.
• Goal-oriented mindset with the ability to work under pressure and consistently meet performance targets and KPIs.
• Minimum high school education; further education in business, communications, or related fields is a plus.